Specialist Vets in Bletchley

## Summary Jed and Friends Veterinary Surgery is described by reviewers as a practice that takes time over consultations and offers procedures beyond routine check-ups—most notably **BOAS (brachycephalic airway) surgery** and **dental procedures under general anaesthetic**. Owners repeatedly mention **clear explanations of treatment options**, and examples include a vet talking through how **widening nostrils and shortening the soft palate** would help a dog’s breathing before BOAS surgery. Perception of the practice’s “independent vs corporate” feel is **mixed**: several reviewers explicitly describe it as feeling different from a corporate practice or call it independent, while one reviewer describes their visit as “a truly unpleasant, corporate experience” focused on customer service. Concrete points owners mention: - **BOAS surgery outcomes**: one owner reports “night and day” improvement in breathing and energy after surgery. - **Dental work under general anaesthetic**: multiple cats receiving dental procedures are specifically mentioned. - **Support for nervous pets**: a fearful dog was handled in a way the owner felt made the visit positive. - **Waiting/ punctuality**: at least one reviewer notes the clinic “may not be on time,” but felt the longer appointments were worth it. ## Services Services and capabilities referenced in the available website summary and reviews include: - **BOAS surgery** for brachycephalic dogs (including discussion of **widening nostrils** and **shortening the soft palate**). - **Dental procedures under general anaesthetic** (mentioned for cats). - **Consultations with detailed explanations** of findings and treatment plans (repeatedly noted in reviews). Emergency / out-of-hours (as stated on the website): - For emergencies outside business hours, clients are directed to **call Hampden Vets**. ## People - **Dr Teresa Burns (vet)**: repeatedly named in reviews for being **thorough** and **explaining things clearly**. One BOAS case review highlights her taking time to explain the surgical plan (nostrils/soft palate) and post-op care; another owner of a nervous dog says she and colleagues helped create a more positive vet visit. - **Ayesha, Tracey and Adrienne (staff; roles not stated)**: named in a single 1-star review alleging an unpleasant customer-service experience. ## Reviews **Google rating: 4.9 stars from 191 reviews.** “Themes below are drawn from the latest written reviews available to us.” - **Complex procedures discussed positively**, including BOAS surgery with reported major improvement in breathing, sleep, and energy afterwards. - **Dental procedures under anaesthetic** are mentioned more than once, with owners saying their pets were well looked after. - **Communication style** is a recurring point: owners describe staff (and Dr Teresa Burns specifically) taking time to explain and not rushing appointments. - **Handling anxious animals**: one owner notes their dog was terrified of vets and felt the team helped ensure a better experience. - **Service experience is not consistent for everyone**: one reviewer describes a “corporate” and unpleasant interaction with front-of-house staff, while others explicitly describe the practice as feeling independent and different from corporate clinics. - **Timing**: at least one reviewer notes appointments may run late, framed as a trade-off for more thorough care.