Specialist Vets in High Wycombe

## Summary Cherry Tree Veterinary Practice Ltd is an RCVS Practice Standards Scheme–accredited clinic with a purpose-built operating theatre and dedicated surgical equipment/technology (per the practice website). Reviews suggest a service that can accommodate urgent needs (one owner reports getting a same-day Saturday appointment when calling “on the off chance”) and takes time to explain treatment options (multiple mentions of vets “talking through” treatment and being “extremely informative” about a dog’s condition). Several owners highlight flexibility when mistakes happen—one says they arrived a week early for an appointment and were still seen by another vet. One negative review describes a change after a takeover, with more follow-up appointments and a “conveyor belt” feel, plus dissatisfaction with how payment was chased after euthanasia (despite the vet and nurse being “lovely and kind” during the visit). ## Services - **Surgery services**, with a **purpose-built, dedicated operating theatre** and **surgical equipment/technology** (website). - **Free new puppy/kitten health check** (website). - **Investigations for pain/lameness** are mentioned in reviews (a vet investigated a dog’s back and leg pain). - **Operations** are referenced in reviews (one owner describes their dog having “a big operation” during years with the practice). - **Emergency veterinary services (24/7 or extended hours)** are listed in the structured clinic data (no further detail provided). ## People - **Hannah (veterinarian)**: described as “extremely informative” and “patient,” with one owner saying she went through everything about their Labrador’s condition. - **Hazel (vet)**: credited in a review with taking time to ensure the right approach and for investigating a dog’s back and leg pain. - **Reception team**: repeatedly mentioned as welcoming/friendly; one review specifically notes being greeted warmly on a first visit. ## Reviews **Google rating: 4.7 stars from 182 reviews.** “Themes below are drawn from the latest written reviews available to us.” - Owners frequently mention a **welcoming reception** and a **friendly first-visit experience**. - Multiple reviews describe vets **explaining conditions and treatments clearly** (“talked me through any treatment”; “went through everything”). - Examples of **flexibility with scheduling**: fitting in a Saturday appointment at short notice; being seen even after turning up a week early. - One review reports a **negative shift after a takeover**, describing increased follow-up appointments, a less personal experience, and dissatisfaction with the tone/timing of payment chasing after euthanasia, despite kind in-clinic care.

## Summary Temple End Veterinary Surgery is described by one reviewer as **independent (not part of a conglomerate)**. It’s also listed as a **veterinary nurse training facility** and as offering **emergency veterinary services** (as stated in the clinic data). Based on recent client experiences, the practice appears set up for a wide mix of routine and more involved care, including **dental procedures with surgery and aftercare**, **cat neutering**, and **end‑of‑life support**. Owners repeatedly mention practical communication steps such as **clear pre‑ and post‑op explanations**, **nurses going through medications and how to give them**, and **updates during the day while pets are in for procedures**. There is, however, at least one detailed review describing **confusing and inconsistent information about fees and next steps**, which the reviewer felt damaged trust. ## Services Services and situations specifically mentioned in the available information include: - **Dental treatment involving surgery** (owner reports detailed explanation of what was needed before/after, medication guidance on discharge, and a recheck when the dog “was not feeling great”). - **Cat spaying** (owners report the team kept in touch during the day with updates). - **Euthanasia / end-of-life care** (including support during the appointment). - **Cremation arrangements** (described as arranged promptly after a pet rabbit died en route to the practice). - **Bird care** (cockatiel check-up mentioned; staff also supported an owner when a bird passed away). - **Rabbit care** (elderly house rabbit registered and cared for, per review). - **Parasite prevention via a “Pet Plan”** (covers flea treatments, worming, and “more,” as described by an owner). - **Emergency veterinary services** (listed in clinic data; no further details provided). - **Veterinary nurse training facility** (listed in clinic data). ## Pricing - One reviewer reports being charged **“over £50” for an additional consultation fee**, and says they had previously been told (twice) that a return visit would not incur another consultation charge. ## People - **Jasmine** is named in one review; the owner describes her as **kind and compassionate during euthanasia** (“put my Popcorn to sleep”). - **Nursing staff** are specifically credited in a dental case with **explaining what to expect at home and how to administer medications** after discharge. - In a cat spay experience, the team is described as **keeping the owner updated throughout the day** while the cats were in the practice. ## Reviews **4.7 stars from 457 reviews.** Themes below are drawn from the latest written reviews available to us. - **Clear procedure explanations and aftercare**: owners describe vets explaining dental work and what would happen before/after surgery, plus nurses going through meds and home care; one owner reports a prompt revisit when their dog wasn’t doing well after dental treatment. - **Updates during admissions**: one spay review mentions the practice **kept in touch throughout the day** with progress updates. - **Support in difficult moments**: multiple reviews mention euthanasia and pet loss, including compassion during the appointment and help arranging cremation. - **Range of species seen**: cats, dogs, rabbits, and birds are all mentioned in recent reviews. - **A notable complaint about fees/communication**: one detailed 1‑star review alleges being told a recheck would not be charged, then later being asked to pay another consultation fee (reported as over £50), alongside inconsistent advice about whether an injection would help and whether referral elsewhere was necessary.

## Summary Crossroads Veterinary Centre is an RCVS Tier 2–accredited small-animal practice that has been operating since 1958, and is also listed as a veterinary nurse training facility. Reviews describe a clinic that’s set up for routine companion-animal care (for example, kitten care and cat neutering are specifically mentioned) and for working around nervous pets’ needs—one owner was allowed to wait in the car to avoid a busy waiting room, and another says their previously anxious dog no longer has to be dragged inside. The latest reviews are mostly very positive, with one sharply negative account describing a short consultation, unclear explanation, and dissatisfaction with the approach to an ear problem. ## Services - Small-animal veterinary care (species described as “small animals” on the website). - Neutering (cat neutering specifically mentioned in a review). - Consultations for problems such as ear issues (an ear assessment is described in a review). - Nervous/anxious pet handling adjustments (e.g., allowing an owner to wait in the car and staff coming out to them). - Veterinary nurse training facility (listed in the clinic data). - Emergency guidance when closed (the website provides instructions on what to do in an emergency outside normal opening). ## Pricing - One reviewer reports being charged **£70** for an appointment they describe as approximately **6 minutes**, involving a visual check of their dog’s ear (they also felt the diagnosis and prescription plan were unclear). - Another reviewer says the **price “with plan”** for cat neutering was “really good,” but no figure is provided. ## People - Owners repeatedly mention the wider team (reception, nurses, and vets) as “friendly” and “professional,” rather than calling out individual clinicians by name. - Examples of what owners appreciated include staff adapting the appointment flow for a cat that was stressed by a waiting room with many dogs, and being “patient and gentle” with a nervous dog over time. ## Reviews **Google rating: 4.7 stars from 120 reviews.** **Themes below are drawn from the latest written reviews available to us.** - Smooth routine care is mentioned, including **kitten care** and a **cat neutering** described as “a breeze.” - Several owners describe the team as consistently **friendly and professional**, from reception through to nurses and vets. - Practical handling of anxious pets comes up more than once: **waiting in the car** to avoid a crowded waiting room, and **gentle, patient handling** that improved a nervous dog’s willingness to enter. - One review reports a strongly negative experience: a **brief ear appointment**, feeling the issue was dismissed as a habit without an internal ear exam, **unclear explanation** of diagnosis/prescription, and dissatisfaction with how concerns were handled. - One owner mentions the team’s **support and compassion** after the death of their dog.

## Summary High Wycombe Vets4Pets Ltd describes itself as a **locally owned Vets4Pets practice** with a **modern, well‑equipped clinic** (including an **in‑house laboratory, pharmacy, digital X‑ray, ultrasound and dental facilities**). Based on its stated equipment and service list, it appears set up for **routine care through to more advanced diagnostics and surgery** (including orthopaedics and cancer treatment). From the latest reviews available to us, owners most often mention: - **Fitting in urgent cases** when needed (one reviewer says the team “managed to open up an appointment” for an urgent concern). - **Support through difficult end‑of‑life decisions**, with specific thanks to named team members. - A **clean, bright facility** (explicitly mentioned in one review), alongside repeated comments about friendly staff. ## Services Services and capabilities mentioned on the clinic website include: - **Diagnostics & imaging:** in‑house lab testing (biochemistry, haematology, electrolytes), **digital X‑ray**, **ultrasound**, **echocardiography**, blood pressure monitoring, and **Tonopen eye pressure testing**. - **Dentistry:** dental facilities and dentistry. - **Surgery & anaesthesia:** operating theatre, anaesthesia; **soft tissue surgery**, **airway surgery**, **cruciate surgery**, **orthopaedics**, and **arthroscopy**. - **Cancer care:** chemotherapy & cancer treatment. - **Hospitalisation & infection control:** hospital ward, **isolation unit**, and **separated dog & cat wards and isolation units**. - **Preventive/routine care:** microchipping, nurse clinic, medications and prescriptions. - **Travel documents:** pet passport / animal health certificate. - **Species seen (as stated):** dogs, cats, rabbits. - **Out-of-hours:** emergency cover is provided through **Vets Now** when the clinic is closed (as stated on the website). - **Training:** listed as a **Veterinary Nurse Training** facility (from clinic data). ## People Named team members mentioned in the website summary and/or reviews: - **Gareth Morris (Practice Owner & Veterinary Surgeon)** — thanked in reviews for guiding owners through difficult decisions and for care during “heavy operations” over a pet’s lifetime; another owner with an elderly dog says they felt “at ease” with him. - **Bhavni Shah (Veterinary Surgeon)** — listed on the clinic website (no specific review examples available in the text provided). - **Boglarka (vet; surname partially shown on the site)** — one reviewer highlights her “wonderful manner” and says it made them feel reassured each visit. - **Sarah (team member mentioned in reviews)** — named in a thank-you message alongside Gareth for support and care (role not specified in the review text). - **Reception team (not individually named)** — one review specifically calls out receptionists as “incredibly helpful,” particularly when the situation feels stressful or overwhelming. ## Reviews **Google rating: 4.8 stars from 262 reviews.** Themes below are drawn from the latest written reviews available to us. - **Urgent access:** one owner says the team listened to concerns and made space for an urgent appointment. - **End-of-life support:** multiple reviews describe sensitive, kind handling during a pet’s decline or loss; one review names Gareth and Sarah and mentions the pet had undergone significant operations over the years. - **Facility & experience:** one review notes **clean, bright facilities**; several others mention friendly staff and being put at ease. - **Cost:** one reviewer comments that it’s “very expensive.” - **Mixed feedback exists:** there is a **recent 1‑star review** with no written details provided, alongside multiple recent 5‑star accounts.

## Summary Vets Now (High Wycombe) is part of the Vets Now emergency-care network (60+ locations) and is set up for out‑of‑hours pet emergencies when “host practices are closed,” according to its website. Recent reviews describe cases ranging from severe anaphylaxis and suspected toxin ingestion (including seizures) to gastrointestinal illness (sickness/diarrhoea), with pets sometimes kept in overnight for monitoring and treatment. Concrete details mentioned by owners include: - Pets being kept overnight with treatment such as IV fluids (“on a drip”) and antibiotics, plus next‑morning updates and follow‑up calls after discharge. - Emergency stabilisation for serious reactions (e.g., anaphylaxis from a wasp sting) and acute toxicity symptoms. - Strong emphasis in some accounts on staff explaining findings and options, contrasted with other accounts describing dissatisfaction with care and, especially, pricing transparency. ## Services Based on the clinic website summary and the latest reviews, owners mention: - Out‑of‑hours emergency consultations for small animals. - Overnight care/hospitalisation (e.g., staying overnight with monitoring). - Treatment for gastrointestinal illness (sickness/diarrhoea), including IV fluids and antibiotics. - Emergency treatment for anaphylaxis (wasp sting) and for suspected toxin ingestion, including management of seizures. - Pain relief given to get a pet through the night. - Communication options referenced on the website such as live chat and video consultations (“Video chat with a vet today” / “Speak to a Vet Now”). - Listed specialties on the website include **neurology** and **oncology** (not further evidenced in the reviews provided). ## Pricing Multiple reviews give specific examples of costs and also describe disputes about transparency: - An emergency consultation described as “taking the pulse and temperature in literally ten minutes” was reported as **£347**. - One owner says they were **quoted £350** for out‑of‑hours treatment but were **charged £550**, including a **£35** admin fee “to deal with insurers.” - Another review reports **£375** for an out‑of‑hours call and a **total of £500**; the same reviewer alleges an additional **£89** charge and disputes an invoice fee shown as **£22** on the wall but charged as **£35**, plus an added charity fee they say they didn’t choose. - One owner reports paying **over £180** for **5 days of antibiotics**. ## People No individual clinicians are named in the information provided, but owners repeatedly comment on staff communication and calmness during emergencies: - Several reviews describe staff explaining what they were going to do, coming back with findings, and discussing options; one mentions next‑morning updates after an overnight stay and a follow‑up phone call after going home. - In high‑stress emergencies (anaphylaxis; suspected toxins with seizures), reviewers describe staff as calm and keeping them informed. - One negative review singles out a “vet helper” as “the only saving grace,” while also alleging poor care and raising concerns about complaint handling timescales. ## Reviews **Google rating: 3.9 stars from 238 reviews.** **Themes below are drawn from the latest written reviews available to us.** - **Strong emergency outcomes described in several cases**, including a dog treated for severe anaphylaxis (“saved our dog’s life”) and a dog with suspected toxin ingestion and seizures. - **Communication is often praised**, with examples such as explaining planned tests/treatments, discussing options, and providing next‑day updates and follow‑up calls after overnight care. - **Cost and cost-transparency are a recurring pain point**, with multiple owners citing high bills for short consultations and alleging unclear or unexpected charges (including insurer/admin/invoice fees). - **Some conflicting views on clinical experience**, with one reviewer saying their regular vet gave a different opinion the next morning, and another alleging they were left to handle ongoing vomiting after an injection.