Specialist Vets in Winslow

## Summary Windmill Veterinary Centre Ltd describes itself as an **independent practice** and is accredited as a **Silver Status Cat Friendly Practice**. Based on available information, it provides routine care (vaccinations, parasite control and pet plans) as well as diagnostics and surgery, and it is listed as offering **emergency veterinary services** and being a **veterinary nurse training facility**. From the latest reviews, owners most often point to practical touches such as **follow-up calls after illness**, handling **nervous dogs without resorting to sedation**, and a **postal service for regular flea treatments**. There is also a serious negative account alleging missed diagnosis and poor continuity of care during an emergency situation; this sits alongside many recent 5-star experiences, so experiences appear mixed depending on the case. ## Services - **Cat-friendly care:** Silver Status Cat Friendly Practice (accreditation stated on the website). - **Emergency care:** Listed as providing emergency veterinary services (no further details provided in the inputs). - **Veterinary nurse training:** Listed as a veterinary nurse training facility. - **Routine preventative care:** Vaccinations, worming, and flea treatment (including a postal service for flea meds) mentioned in reviews. - **Pet plans:** A “pet plan” is mentioned by an owner (no inclusions or prices stated). - **Diagnostics:** Ultrasound and X-ray are mentioned in a negative review describing an unwell dog’s work-up. - **Surgery:** Surgery and neutering are discussed in a negative review; the practice is described as having operated before transfer to a 24-hour hospital. - **Care for multiple species:** Dogs and cats are repeatedly mentioned; one reviewer reports being seen urgently with rabbits. ## People - **Dr Nicola Naylor:** Named in a review for follow-up consultations after a dog’s salmonella poisoning. The owner specifically valued her taking time to discuss progress and ongoing care, and working on building the dog’s trust during appointments. ## Reviews **4.7 stars from 191 reviews.** “Themes below are drawn from the latest written reviews available to us.” - Owners frequently mention a **friendly welcome** and staff being **welcoming** on arrival. - Several reviews describe **calm handling of anxious pets**, including one owner saying their dog was previously expected to need sedation elsewhere but **“not once”** needed sedation here due to patience and understanding. - **Follow-up and continuity efforts** are highlighted in at least one illness case: a dog with salmonella poisoning was seen by multiple vets and the owner reports **calls at home over the following days** to check progress. - Practical support outside the consult is mentioned, including a **postal service for flea medication** and sharing **contacts for puppy training classes**. - A detailed 1-star review alleges serious problems during a dog’s emergency care: **seeing multiple vets over several days with “no continuity,”** ultrasound reportedly missing a foreign body, later being told the dog had “gas,” alleged pressure to consent to **neutering** during surgery, and dissatisfaction with transfer arrangements and accountability. This conflicts with many recent 5-star reports describing good outcomes and supportive follow-up.