The Vet Centre Ltd

The Vet Centre Ltd is an RCVS-accredited practice that offers routine consultations plus structured plans like Pet Health Club® (with consultations included on the “Plus” plan) and payment via Klarna. For urgent issues, owners describe being seen the same day and, in one case, staff staying open to wait for an injured dog. Out-of-hours care is provided via a partner service (Vets Now) from 7:00pm on weekdays and from Saturday 12:00pm through to Monday 8:00am, with their normal out-of-hours charges applying. Recent reviews are mostly positive about thorough exams and clear explanations, but one review describes staff seeming stressed and “rude,” alongside complaints about high bills.

Services

• •General consultations and treatment (reviews mention examinations, treatment prescribed, and expected duration explained).
• •Same-day urgent appointments mentioned in a review for a cat with worrying symptoms.
• •Out-of-hours emergency care via Vets Now: after 7:00pm weekdays and from 12:00pm Saturday until 8:00am Monday; Vets Now charges apply (as stated on the website).
• •Veterinary Nurse Training facility (listed in clinic data).
• •Pet Health Club® plans (website mentions Pet Health Club® and that consultations are included as part of a Pet Health Club® Plus plan).
• •Wellness screening / health checks are advertised on the website (including a “free health check” offer and a wellness screening option).
• •Pet travel support discount: website mentions registered clients can get 10% off “trusted pet travel with PetAir”.

Pricing

• •Six-month healthy pet check: £24.99 (website offer).
• •Wellness screening: £60 (website offer).
• •Pet travel with PetAir: registered clients get 10% off (website offer).
• •Out-of-hours: “Vets Now normal out-of-hours charges will apply” (website statement; no amounts given).

People

• •Aimee (named in a review): described as patient while the owner explained their cat’s symptoms; the owner felt happy with the advice and information given, and reported the cat improved afterwards.
• •Anna (named in a review): described as knowledgeable, recognised a cat’s history, and recommended a “straightforward treatment.”

Reviews

4.6 stars from 193 reviews. - Fast access for worrying symptoms: one owner says they were “got in straight away” and seen early afternoon the same day.

• •Clear explanations and follow-up options: owners mention thorough exams, treatment being prescribed, duration explained, and being told they could return if there wasn’t improvement.
• •Help in urgent situations: one review reports the team stayed open to wait for an injured dog.
• •Service/price concerns from at least one reviewer: one 1-star review describes staff as “rude and stressed out” and complains about high bills and overbooking.