Specialist Vets in Marlow

The Ralph Veterinary Referral Centre, located in Marlow, is a highly regarded facility specializing in emergency veterinary services and veterinary nurse training. It boasts an impressive 4.7-star rating from 468 reviews on Google Maps, indicating a strong overall satisfaction among clients. The clinic operates around the clock, providing 24/7 care, which is crucial for critical and emergency cases. Several reviews highlight the exceptional care and communication provided by the staff. One reviewer, Lauren, praises a staff member named Maria for her empathy and thorough communication during her cat's treatment. Another reviewer, Kayleigh Stevens, commends the team, especially Irenka, for their dedication and comprehensive updates during her Doberman's recovery from a broken neck. Zaina also shares a positive experience, emphasizing the excellent care and regular updates during her dog's spinal surgery recovery. However, one contrasting review from Anna Marie D'Amico criticizes the clinic for the handling of her cat Marcella's case, expressing dissatisfaction with the communication and care provided during a critical situation. This review underscores the importance of considering individual experiences, even within a largely positive context. The clinic's transparent pricing is highlighted in a review that mentions an £8,000 charge for services, providing potential clients with a sense of the financial commitment involved. Overall, The Ralph Veterinary Referral Centre is widely appreciated for its compassionate care, professional staff, and comprehensive services, making it a trusted choice for emergency veterinary needs in Marlow.

Hall Place Veterinary Centre in Marlow, Buckinghamshire, is a well-regarded clinic with a strong focus on both routine and emergency veterinary services, as well as being a training facility for veterinary nurses. The clinic boasts a commendable 4.6-star rating based on 124 Google reviews, indicating a generally high level of satisfaction among clients. The clinic has received praise for its ability to handle large breeds and its caring support during difficult times, such as the passing of pets. Sara-Jane Owen and Lisa Butterfield highlight the dedication of the staff, with Owen particularly appreciative of the care given to her Great Danes, and Butterfield noting the compassionate support during her cats' end-of-life care. Keith Walshe also commended the staff for their understanding and accommodating nature towards his excitable dog. However, there are notable criticisms regarding the clinic's administrative practices and communication. Elodie Pierre expressed frustration over a lack of follow-up with insurance claims and poor communication, which led to her dissatisfaction. Similarly, Nicki Fairall was displeased with the clinic's billing practices, feeling unfairly charged for an appointment she believed should not have incurred an additional fee. While the majority of reviews are positive, indicating reliable veterinary care, the concerns about administrative issues and unexpected charges should be considered by potential clients. Transparent pricing and improved communication could enhance client satisfaction further.