Pet GP Ltd – Vets in Stoke Mandeville
Clinic Overview
Pet GP Ltd is listed on the Vets4Pets “find a practice” directory, but no specific service list or practice details were available from the website summary provided. Recent reviews paint a mixed picture: one owner says the clinical care was “good” and that they “do a good job of curing your pets,” while others focus on administrative and customer-service problems. Concrete issues mentioned include delays and difficulty obtaining written prescriptions for medication, long waits caused by a busy queuing system, and a reported rude phone interaction when seeking help for a guinea pig with an ulcerated eye.
Services
Based on the information available from reviews (no services were listed in the website summary provided)
- •Veterinary appointments (one review describes a “10 min appointment” alongside a much longer wait).
- •Prescriptions and medication supply (multiple comments relate to paying for medicines and obtaining a prescription for an external supplier).
- •Small pet care is at least sometimes handled: a guinea pig eye problem (described as an “ulcerated eye”) was the reason for a weekend call.
Reviews
3.0 stars from 5 reviews. Feedback is split between comments that clinical treatment is effective and complaints about policies, waiting, and communication. “”
- •Prescription/medication friction: one owner alleges they were charged more than average for medication and then refused a prescription due to “policy,” leading to weeks of delay while an external supplier contacted the practice; they also report being refused a refund.
- •Waiting and the front-desk experience: one reviewer describes an “awful queuing system,” a “cramped store aisle,” and a receptionist “doing ten things at once,” with total time spent around 2 hours for a short appointment; they also mention “obligatory upselling.”
- •Communication concerns: one reviewer reports a rude phone interaction and being told to “go elsewhere” before the call ended.
- •Clinical outcome vs. process: at least one review separates medical care (“good… curing your pets”) from dissatisfaction with cost, queuing, and upselling.
Animals Treated at Pet GP Ltd
Animals We Treat
Companion Animals
Opening Hours – Pet GP Ltd
Opening Hours
Hours
Reviews for Pet GP Ltd
Note: Showing the 5 most recent Google reviews out of 5 we track in total. Recent reviews may not be representative of overall sentiment.
Chris M
in the last week
They gatekeep prescriptions, charged me way more than the average then refused to give me the prescription telling me it's policy because they've "had problems". No mention of this before taking my money and refused to refund me. All the places you order the drugs from cheaper require you to send the prescription with the order. In the end I had to send the supplier to contact them, it took weeks. They affectively conned me then inserted themselves into a transaction that was none of their business and extended the time until my dog could get his treatment all because I didn't want to pay a 300% markup on the meds they supply.
Calvin Sinclair
5 months ago
Like all vets, overworked, overbusy, overly-expensive. In terms of medical practice they are good and they do a good job of curing your pets, but you do have to endure an awful queuing system in a cramped store aisle with receptionist doing ten things at once and doing the obligatory upselling. So.. it takes 2hrs to get through, for just a 10 min appointment.
mo fathi
a year ago
Jacob Cusack
a year ago
FAB FAB
a year ago
I wont ever try and use this vets again. I called at the weekend to get help for a guinea pig with an ulcerated eye. The woman on the phone was so rude and unhelpful. She huffed down the phone at me and told me to go elsewhere before hanging up on me!
