Windmill Veterinary Centre Ltd – Vets in Winslow
Clinic Overview
- Many owners describe the team as kind, friendly, and accommodating, with positive comments about getting appointments when needed and being supported around busy schedules. - Several reviews highlight gentle, low-stress handling, including nervous dogs, elderly cats, and compassionate end-of-life care for a cat. - Practical support is a recurring theme, including follow-up calls after illness, help with pet plans and preventive care, and a postal flea-medication service.
Services
- •Routine and preventive care: Vaccinations, worming, flea treatment, and pet plans are all mentioned. Owners also refer to a postal service for regular flea medication.
- •Diagnostics and surgery: The practice is described as offering diagnostics and surgery, with reviews mentioning ultrasound, X-ray, neutering, and other surgical care.
- •Emergency and urgent care: It is listed as providing emergency veterinary services, and reviews include urgent or frequent care for dogs and rabbits.
- •Cat-friendly and low-stress handling: Windmill holds Silver Status Cat Friendly Practice accreditation. Reviews also describe calm, patient handling of anxious and elderly pets, including a dog that had previously been expected to need sedation elsewhere but did not need it here.
- •Nursing support and training: Windmill is listed as a veterinary nurse training facility. Reviews include praise for a vet nurse during a dog’s nail clip as part of the VIP service.
- •Care for different pets: Reviews regularly mention dogs and cats, and there is also evidence of rabbit care.
Pricing
Published prices suggest the clinic sits below average, based on a partial sample of comparable services. Review feedback on cost is mixed: some owners describe the prices as reasonable, while others complain about medication costs and the expense of repeat visits.
People
- •Dr Nicola Naylor: Praised for follow-up consultations after a dog’s salmonella poisoning, with the owner highlighting clear discussions about progress and ongoing care, as well as the time taken to build the dog’s trust.
- •Vet nurse: Commended for being lovely and gentle with a dog during a nail clip.
- •Reviews also speak positively about the wider team, including welcoming reception staff and friendly vets.
Reviews
Google rating: 4.7/5 from 201 reviews.
- •Many owners describe the team as kind, friendly, and accommodating, with positive comments about getting appointments when needed and being supported around busy schedules.
- •Several reviews highlight gentle, low-stress handling, including nervous dogs, elderly cats, and compassionate end-of-life care for a cat.
- •Practical support is a recurring theme, including follow-up calls after illness, help with pet plans and preventive care, and a postal flea-medication service.
- •Negative reviews are fewer but more detailed, focusing on continuity of care, diagnostic concerns, and cost, including complaints about repeat prescribing for a rabbit and one case where an owner felt a seriously unwell dog’s condition was not properly identified.
