Crossroads Veterinary Centre

Crossroads Veterinary Centre is an RCVS Tier 2–accredited small-animal practice that has been operating since 1958, and is also listed as a veterinary nurse training facility. Reviews describe a clinic that’s set up for routine companion-animal care (for example, kitten care and cat neutering are specifically mentioned) and for working around nervous pets’ needs—one owner was allowed to wait in the car to avoid a busy waiting room, and another says their previously anxious dog no longer has to be dragged inside. The latest reviews are mostly very positive, with one sharply negative account describing a short consultation, unclear explanation, and dissatisfaction with the approach to an ear problem.

Services

• •Small-animal veterinary care (species described as “small animals” on the website).
• •Neutering (cat neutering specifically mentioned in a review).
• •Consultations for problems such as ear issues (an ear assessment is described in a review).
• •Nervous/anxious pet handling adjustments (e.g., allowing an owner to wait in the car and staff coming out to them).
• •Veterinary nurse training facility (listed in the clinic data).
• •Emergency guidance when closed (the website provides instructions on what to do in an emergency outside normal opening).

Pricing

• •One reviewer reports being charged £70 for an appointment they describe as approximately 6 minutes, involving a visual check of their dog’s ear (they also felt the diagnosis and prescription plan were unclear).
• •Another reviewer says the price “with plan” for cat neutering was “really good,” but no figure is provided.

People

• •Owners repeatedly mention the wider team (reception, nurses, and vets) as “friendly” and “professional,” rather than calling out individual clinicians by name.
• •Examples of what owners appreciated include staff adapting the appointment flow for a cat that was stressed by a waiting room with many dogs, and being “patient and gentle” with a nervous dog over time.

Reviews

Google rating: 4.7 stars from 120 reviews.

• •Smooth routine care is mentioned, including kitten care and a cat neutering described as “a breeze.”
• •Several owners describe the team as consistently friendly and professional, from reception through to nurses and vets.
• •Practical handling of anxious pets comes up more than once: waiting in the car to avoid a crowded waiting room, and gentle, patient handling that improved a nervous dog’s willingness to enter.
• •One review reports a strongly negative experience: a brief ear appointment, feeling the issue was dismissed as a habit without an internal ear exam, unclear explanation of diagnosis/prescription, and dissatisfaction with how concerns were handled.
• •One owner mentions the team’s support and compassion after the death of their dog.