Our lab has had physio and hydrotherapy here and the team are caring, knowledgable and make a difference.
Charlotte & Louise was so helpful the entire time we had our puppy Bruce in the Ralph. They both was so understanding and can tell they really wanted the best for Bruce. Bruce loved Charlotte. Highly recommend!!!
The very best vet clinic there is. Their excellent communication, expertise and skill with handling animals is second to none.
I'm a vet who regularly refers to the Ralph and am always impressed with their professionalism. However in August I found myself as a worried cat owner, referring to the Emergency Care department. Outstanding communication, effort, clinical care and planning. Wanda was accepted overnight via vet referral and immediately sedated for IV placement and bloods. The follow up communication was swift, professional and gave me all the relevant info to work together to make a plan.
The next day Internal Medicine team took over her care, Javier was clear and confident in his planning and approach. He gave me all the options and advised on what he thought was sensible and necessary. As an owner, I wasn't thinking as a vet so it was great to be guided by someone knowledgeable and pragmatic. He was also mindful of Wanda's temperament and what they would be able to safely do.
The nursing team were great providing updates (Jessi and Becky) and I also had further discussions with vet Annelies .
The finance team, the admin etc have all been great with communication since.
Despite the geographical distance I would not hesitate to bring Wanda back here should the need arise in future. Brilliant! Thank you. This is exactly the kind of service I would hope for any pet.
The story so far …. Rosie the chunky Yorkshire terrier presented with siezure's early in Jan 26 I was recommended by my vet to go see the Ralph as in their opinion they are the best for Neurology so away we went for the appointment with included bloods mri and neurologist examination Rosie stayed overnight then had all the test in the 12 hours she was there
The mri showed a brain tumour that they discussed with me in detail explained all options were absolutely excellent I decided to opt for a course of radiotherapy that she has just returned home from her last session we will be returning to the Ralph in following months to keep an eye on her progress if you find yourself with a sick animal don’t hesitate to go go see these remarkable people
Absolutely incredible staff and facilities. These are the best hands that your pet could be in.
In January of this year our dog, Roo, got hit by a car. We were referred to The Ralph and Roo dog spent a week there in intensive care. She underwent surgery to fix her hernia and a ruptured bile duct. From the every moment we arrived we knew that she was in good hands. The receptionist was calm in the face of my hysterics and made sure we were seen immediately. We handed over Roo to one of the nurses and as soon as possible they came back to give us a detailed explanation of how she was and the next steps. At each point we were able to ask questions and have open discussions about finances and the various procedures she needed. Whilst she was staying at the Ralph we received daily calls where we got a detailed update on Roo's condition, any testing or scans that had been done and how they felt she was generally speaking. We could ask questions and express our concerns without ever feeling rushed despite the vets being undoubtedly busy. Even during surgery, we got a call to provide us with a live update and discuss the surgeons thoughts on what was best to do with the provider. Roo was back with us after a week and a week after being home was basically fully recovered. The Ralph is a wonderful place full of dedicated and incredibly skilled people who love and care for animals in such a special way. We cannot thank them enough for saving our little pup.
We were referred to The Ralph by our vet last week. Our little dog Mojo couldn't pee and was in great pain. On arrival we were seen almost immediately. After discussing matters with one of the vets it was decided to keep him in for possible surgery. Later that day they contacted us to let us know he had stones in his bladder and that they would operate the next day. They called again later to say he was OK and resting. They called again the next day to let us know he was going to be operated on later that day. Communication was second to none. They let us know when the surgery had taken place and that it was a success and rang us later to let us know he was doing. They called us the following morning to let us know that we could pick him up. I just want to say thank you for saving our Mojo. He is recovering well and nearly back to normal. In fact better than normal. He is now a super pee-er💖! The Ralph is an exceptional place and worth every penny.
Abuse people's trust & neglect there pets.. Left my dog in their care whilst going away after my father dying of cancer was provided all the food necessary for her stay with the sitter Elliott used through the ralph & my dog was returned to me 2kg underweight.. when complained & raised concerns about this I was completely ignored & dismissed my Boston Terrier weights 10kg her normal weight & when returned was 8kg skin & bones emaciated lost 20% of her overall bodyweight in 6 weeks 😡
These people are in a position of trust so to be told to get over it & the dog will put the weight back on is completely disrespectful & inappropriate all I've had are excuses.
Thanks Megan you think you can just ignore people & draw a line under it & no it wasn't free & they lost out on £1000 donation.
Any dog owner who would leave there dog in someone else's care for it to be treated in such a poor manner would be angry & you cannot just dismiss that 😊
& what's even worse she was left with the owner of this so called charity
https://www.jacksgiantjourney.com
We cannot thank the team at The Ralph Veterinary Referral Centre enough for the care they gave to our beloved Zorro.
From the moment he was admitted, the level of compassion, professionalism and communication was outstanding. Irene, in particular, was the most lovely, caring and attentive vet. She treated Zorro with such gentleness and respect, and she treated us with equal kindness during an incredibly difficult time.
We received regular updates throughout his stay, which meant everything to us. The team even sent beautiful photos, allowing us to see him and feel connected while he was being cared for. Every step of his diagnosis was explained clearly and thoroughly — we felt fully informed and supported in understanding his condition and our options.
Although the outcome was not the one we had hoped for, we are so grateful that Zorro was seen at The Ralph. The standard of care was exceptional, and we truly could not have asked for more.
We wholeheartedly recommend The Ralph to anyone needing specialist veterinary care. They are compassionate, professional, and truly outstanding at what they do.
Thank you for taking such wonderful care of our boy.
Lots of Love
Maria, Gina, Jess and of course Zorro xx
