Astonlee Veterinary Centre

Very disappointing. £40 visit needed just to repeat prescription that didn't work. £200 lab test for ear infection showing no unusual cause for infection. Just take more tablets plus cost of visit each time. "Next time we need to address diet"... found that out myself in one question on Google..

Sarina, one of the veterinary surgeons at Aston Lee, is outstanding in her field. I had an aggression/mental health issue with my Bulldog...to put it politely and I was close to having to consider euthanasia. Sarina personally investigated medical options for Milo's issues and recommended "Reconcile" along with Gabapentin to alter and manage his condition. I had my doubts it would work but i was wrong and she was expertly correct, the prescribed drugs took effect and has completely changed the dog aggression into a sweet loving dog who wants cuddles all the time. She literally saved his life single handedly. I highly recommend asking for Sarina as you can be guaranteed of dealing with an expert.

**Updated** The veterinary care itself was excellent – I'd happily give the vets 10/10. They were professional, caring and took the time to explain everything. I have absolutely no complaints about the standard of care Daisy received. My disappointment is with the Pet Club. When I signed up, I genuinely believed the Pet Club included routine health checks where you could mention any minor concerns during your dog's six-month or annual examination. In my mind, if I mentioned something like, "Her eye has been a little weepy," the vet would take a look while carrying out the health check, prescribe medication if needed, and I'd simply pay for the medication. What I didn't realise was that the moment a specific problem is mentioned, it becomes a separate consultation with an additional consultation fee. Had someone simply said, "Just so you're aware, this will now be treated as a separate consultation," I'd have been absolutely fine with that because I could have decided how I wanted to proceed. Instead, I only discovered this when I arrived at reception to pay. I also felt the cost of the medication was difficult to justify. The prescribed eye drops were just over £60, yet I later found the exact same medication available from reputable online veterinary pharmacies for around £10. I completely understand that veterinary practices have overheads and that medication supplied directly by the practice will cost more, but that difference felt significant. The final frustration came when we struggled to administer the eye drops. We were originally told that if we had any problems, to let the practice know and they'd do what they could to help. When we called back, we were advised we'd need to book a nurse appointment at £39 each time assistance was needed. As Daisy needs the drops twice a day, that could have become very expensive, so we decided against it. For me, this experience has made me question the value of the Pet Club itself. Looking back, it feels more like a monthly payment plan for vaccinations, flea and worming treatments than the preventative healthcare package I thought I was signing up for. That may well be how most veterinary health plans work. We'll continue to use the vaccinations we've already paid for, and I wouldn't hesitate to recommend the vets themselves because the care they provide is first class. However, I'm not convinced the Pet Club represents the value I originally thought it did, and I'll certainly be looking at whether it would be more cost-effective simply to pay for vaccinations when needed. This is, of course, just my personal experience. Others may see the value differently. My only real criticism is that I'd have appreciated clearer communication about what was and wasn't included before costs were incurred, allowing me to make an informed decision.

I'm very grateful and highly recommend for the amazing Astonlee team, for the past 5 years whenever I visited or called, the reception ladies are always very calm, welcome and understanding. When pets are poorly things can turn bad really quick, Astonlee team has been helping and saving my pet over and over again:) Can't thank everyone enough!!

Astonlee have been looking after my pets for over 40 years. There have been some changes since the practice was bought by CVS, but I have always found the staff to be kind and caring. Over 40 years they have been with us through sad times and good times. My current dog is very anxious especially around other dogs and the practice is always flexible about meeting his needs whether it be for a routine appointment or admission for a procedure. It’s really appreciated.

Staff go above and beyond every time, accommodating my nervous rescue dog. They do good work here, using effective and modern methods for helping nervous patients... would definitely recommend

Thank you so much the way you Treated Bolt . You are a caring Team and very professional. And fare prices Glad went to you and Bolt is now 100% Better Your after care is Great Also Great Parking in Private Carpark In own Building. Friendly Staff

The best vet clinic I’ve ever been to! My dog had surgery here and everything went smoothly. The after-care was amazing!! The team is incredibly professional and truly cares about their patients. My dog absolutely loves the staff, which says it all.

I have been going here for nearly 2 years with my cat who sadly passed away recently , my cat suffered badly with FIC and I cannot fault the vets in there , Emma and Jane are honestly the best! And all the other ladies I visited with fudgee , Over the years of using multiple vets I can honestly say the ladies in there really go above and beyond for animals and are so helpful , even after my little man passed they've still been so great and understanding. Sadly it is really expensive and I was looking elsewhere just because I couldn't afford it with a cat with on going problems which was a shame because they were the best I've been to yet , I've always managed to get appointments same day which is fab. Honestly can't fault them , they even last minute got a gorgeous paw print printed for me with a lovely card because the crematorium wouldn't be able to , super special , Thank you everyone at AstonLee.!