Willow Veterinary Centres – Vets in Newport Pagnell
Clinic Overview
Willow Veterinary Centres is a veterinary practice that’s also listed as a veterinary nurse training facility (this is the only formal capability stated in the provided structured data). Its ownership (independent vs corporate group) isn’t stated in the information provided.
From the latest reviews, the clinic appears set up for routine appointments and procedures with an emphasis on clear explanations and cost discussions—for example, clients describe staff breaking down costs around a dog’s procedure and explaining options and costs without rushing. Handling of nervous or reactive pets is mentioned: one owner said their reactive dog was calm after spending the day there, and another described a nurse taking time and being gentle with a dog that struggles with new people. There is also at least one negative account about appointment communication and reception comfort, including a booster visit where the owner says they were told on arrival that they needed two appointments instead of one.
Services
Based on the written reviews available
- •Vaccinations/boosters (a “booster appointment” is specifically mentioned).
- •Nurse appointments/check-ups (a “check up with the nurse” is described).
- •Procedures (one owner reports their dog “had a procedure done,” without details on what it was).
- •Diagnostics/problem-solving for a cat’s condition (one review praises a team member for persistently working out what was wrong with their cat).
- •Consultations with discussion of options and costs (owners mention options being explained clearly and feeling listened to).
People
- •Michelle: Mentioned by name in a recent review for persistence in investigating a cat’s problem (“like a dog with a bone… to work out what was wrong with our cat”).
- •Sophie (nurse): Described as taking her time and being very gentle during a nurse check-up for a dog that struggles with new people.
Reviews
4.5 stars from 157 reviews. - Clear communication about treatment and costs: multiple owners mention options being explained, and one describes staff breaking down procedure costs and trying to make the price more manageable.
- •Calm handling of anxious/reactive pets: owners give specific examples of dogs that struggle with new people being handled gently, and a reactive dog seeming unusually relaxed at pickup.
- •Practice environment and front-desk experience varies: one reviewer reports a clean practice and welcoming reception, while another describes a crowded reception area and dissatisfaction with how appointment requirements were communicated (including being told on arrival they needed two appointments and receiving an email delay explained as “we have been busy”).
Special Services
Animals Treated at Willow Veterinary Centres
Animals We Treat
Companion Animals
Opening Hours – Willow Veterinary Centres
Opening Hours
Hours
Reviews for Willow Veterinary Centres
Note: Showing the 5 most recent Google reviews out of 157 we track in total. Recent reviews may not be representative of overall sentiment.
Emma Voss
a week ago
Excellent service and support , feel we are always in safe hands. Big shout out to Michelle who has been like a Dog with a bone (excuse the pun) to work out what was wrong with our cat.
dave nunnari
2 weeks ago
Millie Wilson
a month ago
Our dog Milo recently had a procedure done, and despite it being an awful lot of money to our own fault of not having insurance he was in good hands and the staff were friendly and helpful with breaking down the costs, and trying to make it a more reasonable price for the meantime if fingers crossed all things clear up. Our dog is quite reactive to new people but to hear how well he was around them all for the day and to witness how unbothered he was by everyone on pickup tells me he was taken well care of . I have a lot of respect and trust in this vets , definitely recommend!
Duncan Wood
a month ago
Excellent in all aspects
Phil James
a month ago
Best vet in bucks ❤️
Tracy Branch
2 months ago
First time visiting Willow Vets and I was really impressed. The place is very clean, the staff were welcoming, and the vet explained all the options and costs clearly. I felt listened to and never rushed. The reception team were lovely too. Highly recommend!
Sharon Parlett
2 months ago
Excellent vets. Staff are amazing! Recently visited with my dog, for a check up with the nurse. Saw an amazing nurse called Sophie who really took her time and was very gentle with my dog who struggles with new people. Highly recommend!
Patricia Perry
2 months ago
I have always been given very good service at the practice and wouldn't take my pets anywhere else. The vets and nurses are very friendly and efficient and they always explain everything to me. I would recommend Willows to anyone who wants a good place to take their animals for treatment.
Mark Newberry
3 months ago
I had a booster appointment. To drive 45 minutes today then arrive to be told no! You need two appointments now. Within 4 weeks of each other. New appointments booked meaning more time off work which I do not get paid for. This should have been communicated. Waited for e mail confirmation to be told by an abrupt woman we have been busy. I'm the customer ! Willow used to be great . Feel it's going down hill now. Packed with dogs panting in reception. No water no air con on. I think I will be looking for a different vets
San Lawson
6 months ago
If you want your pet to have the best care possible then Willow Vets in Newport Pagnell is where you should go. The whole team from reception staff, nurses, vets and even the admin team are wonderful caring people. I've been bringing my pets here for over 40 years and am always impressed with the care, expertise/ knowledge they've given to treated them. Yes. Treatment can be expensive but i've only experienced tests/treament that's essential and the vets have always been happy to explain why they need to do something. I totally feel safe in the knowledge that my pet will receive the best possibe care at Willow Vets.
