Emergency Vets in Olney

## Summary Willow Veterinary Centres offers routine care (including vaccinations and health checks), prescription treatment, and emergency veterinary services (described in the clinic data as 24/7 or extended hours). The website also highlights a **Pet Health Club® Plus plan with consultations included**, alongside options to **order food/medication** and use a **Video Vet** service. In recent reviews, owners repeatedly describe being **seen promptly (including being welcomed without an appointment)**, vets taking time to **keep nervous pets relaxed (treats, gentle handling)**, and appointments where owners left **understanding the proposed treatment** after clear explanations. ## Services - **Emergency veterinary services** (listed in clinic data as 24/7 or extended hours). - **Vaccinations and check-ups/health checks** (multiple reviews mention vaccinations and health checks for dogs and kittens). - **Diagnosis and prescription treatment** (one owner reports their dog’s condition “significantly improved” after a prescription). - **Preventive care plan:** Pet Health Club® Plus plan with **consultations included** (website). - **Video Vet** service (website). - **Ordering food and medication** (website). - **Pet travel support offer:** registered clients get **10% off trusted pet travel with PetAir** (website promotion). ## Pricing - **Six-month healthy pet check:** **£24.99** (website). ## People - **Abby (vet):** mentioned for treating a senior dog; the reviewer highlighted “excellent treatment.” - **Laura (reception):** specifically praised by name in one review. - **Kathy (staff, role not specified):** credited with going “above and beyond” to secure an appointment and helping an anxious caller feel at ease. - **Caroline (vet) and Libby (vet):** described as reassuring and clear in their explanations, with encouragement to call if worried. ## Reviews **Google rating: 4.8 stars from 159 reviews.** “Themes below are drawn from the latest written reviews available to us.” - **Helping anxious/nervous pets cope with visits:** treats and a calm approach during vaccinations/check-ups are specifically mentioned. - **Clear explanations and reassurance:** owners say they leave appointments understanding the treatment plan and feeling reassured. - **Access and responsiveness:** one reviewer reports being welcomed **without an appointment**; others mention being seen quickly and staff helping to secure appointments. - **Support in difficult situations:** long-term clients describe “excellent support in good and bad times,” including with senior pets.