Willow Veterinary Centres

- Recent reviews are very positive about the team’s kind, caring and professional manner, with several clients describing consistently good service over many years. - A clear theme is calm, gentle handling, especially for nervous dogs during check-ups and vaccinations, with owners appreciating patience, treats and a low-stress approach. - Reviewers also highlight good communication and empathy, praising vets who listen carefully, explain clearly and adapt their approach to the pet and owner’s circumstances.

Services

•Routine and preventive care: vaccinations, check-ups and health checks are established services. Recent examples include a routine check-up tailored sensitively around a recent difficult situation, first vaccinations and health checks for kittens, and a relaxed vaccination visit for a slightly nervous dog.
•Diagnosis and treatment: the practice offers consultations, diagnosis and prescription treatment. One owner reported a significant improvement in their dog’s condition after receiving medication.
•Emergency and urgent access: clinic information lists emergency support, and one reviewer described being welcomed without an appointment.
•Support for nervous, young and older pets: reviews repeatedly mention calm handling and a gentle approach, including dogs being comfortable enough to move freely during exams, as well as ongoing care for senior animals.
•End-of-life and long-term care: recent feedback highlights compassionate help during a final visit for a long-term patient, with particular praise for the support shown to both pet and owner.
•Membership and remote support: Pet Health Club® Plus is listed with consultations included, and the clinic also offers a Video Vet service.
•Medication, food and travel support: the practice lists ordering for food and medication, and a pet travel offer giving registered clients 10% off trusted pet travel with PetAir.

Pricing

No published pricing information is currently available for this clinic.

People

•Libby: named as Senior Vet, with strong praise for long-term care and compassionate end-of-life support.
•Amy: mentioned positively for being exceptionally helpful, knowledgeable, sympathetic and understanding during a routine check-up.
•Abby: vet praised for excellent treatment of a senior lurcher.
•Caroline: vet praised for clear explanations and reassurance.
•Karen: thanked by name for her work in reception.
•Laura: receptionist praised for her friendly help.
•Kathy: staff member praised for going above and beyond to secure an appointment and helping an anxious caller feel at ease.

Reviews

Google rating: 4.8 stars from 181 reviews.

•Recent reviews are very positive about the team’s kind, caring and professional manner, with several clients describing consistently good service over many years.
•A clear theme is calm, gentle handling, especially for nervous dogs during check-ups and vaccinations, with owners appreciating patience, treats and a low-stress approach.
•Reviewers also highlight good communication and empathy, praising vets who listen carefully, explain clearly and adapt their approach to the pet and owner’s circumstances.
•There is also notable praise for support in difficult moments, including urgent access, long-term care for senior pets, and compassionate end-of-life care, particularly from Libby.

Reviews for Willow Veterinary Centres

No VetsCompared reviews yet

Reviews from pet owners who enquired with Willow Veterinary Centres through VetsCompared appear here. You can also write a review — we check those before they are published.

Note: Showing the 10 most recent Google reviews out of 181 we track in total. Recent reviews may not be representative of overall sentiment.

Isaac Manley

2 weeks ago

Staff are always so caring and helpful. Always taken the best care of our cats :)

Carey allen

Had a wonderful visit to the vets yesterday with Bramble, vet really listened and was so through and as a result Bramble really reacted well to her. We could let her off lead in the room and she stood patiently while the vet listened to her heart stretched her legs out , we didn’t need to hold onto Bramble as the vet was good with her amazing the difference if a vet is calm and loving to the dog ! Very happy with our experience!

Paul James

3 weeks ago

We took our dog in for a routine check up. Amy was exceptionally helpful and knowledgeable but above all, she was sympathetic and understanding of a recent difficult situation and tailored her approach accordingly. This was hugely appreciated.

Kelly Carter

1 month ago

Absolutely lovely staff - Karen in reception and our vet Libby 🖤

Annie Paterson

All the vets and nurses are kind and considerate with my pups. I am very happy with the service they provide.

Peter Nutsford

7 months ago

We had a sad occasion to take our fourteen and half year old retriever Hugo to Willow Vets for the last time recently. He was very poorly and going downhill. The compassion empathy and pure professionalism we received from the practice was wonderful. A special mention to Libby, Willow Vets Senior Vet was nothing short of outstanding. She had been looking after Hugo for a long time and told us we would know when the time had come, we did and Libby helped Hugo and us through this sad time. Thank you Willow Vets.

Alexandra Linn

10 months ago

Always kind, caring and thoughtful in their treatment of my pets, as well as considerate in their delivery of news to the owners.

Vicky Cartwright

The vet was lovely, did everything to make the check up and vaccination a relaxed and positive experience for my (slightly nervous!) dog. Lots of treats, understanding, appropriate advice and care. Thank you!

Jim Burke

11 months ago

Been with them for years, always had good friendly service. Excellent support in good and bad times. Highly recommend 👌