The Wheelhouse Veterinary Centre

The Wheelhouse Veterinary Centre is described in client accounts as handling routine and ongoing care for both dogs and cats, with specific mentions of a “Wheelhouse plan,” senior screening, and access to physio alongside vet care. It’s also listed as a veterinary nurse training facility. Reviews are mostly positive about the welcome and the way appointments are run (including pets being kept relaxed and explanations given), but a minority describe sharp declines in customer service—particularly around reception interactions and “patronizing” behaviour from staff.

Concrete details mentioned by owners include

• •Use of a “Wheelhouse plan” for dogs (what it includes isn’t specified).
• •Physio being used alongside veterinary care for dogs with issues/injuries.
• •“Senior Screening” with results explained to the owner.
• •A named vet (Teague) noted for keeping a dog relaxed and giving “unbiased” advice.

Services

Based on the structured data and the latest review text, the following are explicitly referenced

• •Veterinary nurse training facility.
• •Dog and cat consultations and ongoing care (owners mention repeat visits for “issues and injuries” and “usual ailments”).
• •Physiotherapy (“vets and physio” mentioned together by a dog owner).
• •Senior screening (reported as explained clearly to the owner).
• •“Wheelhouse plan” for dogs (plan name mentioned; inclusions not described in the available text).

People

• •Teague (vet): Mentioned by name in reviews. One owner says he had a friendly manner that kept their dog relaxed throughout the appointment, and they valued his “unbiased advice and treatment.”
• •Reception team (unnamed): Experiences conflict. Some reviews describe a “warm welcome,” while others report rude or aggressive reception behaviour (including one complaint about a receptionist with purple hair) and say customer service “went downhill.”
• •Junior vet (unnamed): One long-term client describes an “awful” recent experience involving a “junior vet,” alongside criticism of staff being rude/patronizing (no clinical details provided).

Reviews

Google rating: 4.7 stars from 76 reviews. “”

• •Multiple owners describe friendly staff, a warm welcome, and pets being handled in a way that keeps them calm during appointments.
• •Communication is a recurring positive: owners mention things being explained during senior screening, and one review highlights “unbiased advice and treatment.”
• •A few reviews raise customer-service concerns, particularly about reception interactions (rude/aggressive tone, patronizing manner), with one long-term client saying their recent experience was bad enough to stop attending.