Gerrards Cross Veterinary Clinic
Vets in Gerrards Cross, Buckinghamshire
Gerrards Cross Veterinary Clinic – Vets in Gerrards Cross
Clinic Overview
Gerrards Cross Veterinary Clinic is a small practice where a vet named Ellie is repeatedly identified in reviews as the key clinician (described by one reviewer as the “lead vet”). Based on what owners describe, the clinic seems set up for both routine care and urgent problems, including same‑day appointments and treatment on bank holidays when needed.
Concrete examples mentioned by owners include
- •Same-day slot for a guinea pig, with staff holding the appointment when the owner was running late.
- •Emergency treatment for toxin ingestion (a dog that ate “highly toxic berries”), with Ellie coming out on a bank holiday.
- •Surgery and neutering (a puppy that swallowed a zip and later had neutering done at the clinic).
- •Consultations that aren’t rushed, with treatment options explained clearly before decisions are made.
Recent feedback is mostly very positive, but one latest review reports a decline in service, citing appointments running 15+ minutes late and a refund still not processed after 3+ weeks despite follow-ups.
Services
Services and scenarios explicitly referenced in available reviews include
- •General consultations where multiple treatment options are explained.
- •Same-day appointments (reported for a guinea pig).
- •Care for small pets/exotics (guinea pig specifically mentioned).
- •Urgent care for poisoning/toxin ingestion (toxic berries case).
- •Surgery (operation after a puppy swallowed a zip).
- •Neutering (dog neutering operation mentioned).
- •Out-of-hours/holiday support: one owner reports Ellie came out on a bank holiday; another review claims the clinic is “available 27/7” (stated as the reviewer’s experience, not independently verified here).
People
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Ellie (vet; described by one reviewer as “lead vet”): Frequently credited with calm, gentle handling—especially with anxious or stressed animals. Owners describe her
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Coming out on a bank holiday for a serious poisoning case.
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Taking time to explain treatment options and not rushing decisions.
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Successfully managing serious cases (e.g., surgery after swallowing a zip) and routine procedures (e.g., neutering).
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Karen (front-of-house/support staff, as named in one review): Mentioned as warm and welcoming, helping the owner and dog feel at ease on arrival.
Reviews
4.9 stars from 86 reviews. The latest written reviews describe both urgent/emergency support and routine care, alongside one account of worsening admin/wait-time issues. “”
- •Urgent help when owners felt it mattered most: bank-holiday attendance for toxic berry ingestion; a reviewer also claims “available 27/7.”
- •Clear explanations and unhurried consults: owners mention being talked through options and not feeling rushed before deciding on treatment.
- •Handling nervous pets: several reviews describe Ellie calming anxious animals (including a dog scared of men) and being gentle during treatment.
- •Access and flexibility: same-day appointment for a guinea pig; staff held the slot when the owner was late.
- •Negative outlier on operations/admin: one recent 1‑star review reports frequent 15+ minute delays and poor refund communication, saying they had chased for over three weeks and were considering legal action.
Animals Treated at Gerrards Cross Veterinary Clinic
Animals We Treat
Companion Animals
Farm Animals
Opening Hours – Gerrards Cross Veterinary Clinic
Opening Hours
Hours
Reviews for Gerrards Cross Veterinary Clinic
Note: Showing the 5 most recent Google reviews out of 86 we track in total. Recent reviews may not be representative of overall sentiment.
L Rose
3 weeks ago
I have been using Ellie’s services for some time and, until recently, have always had positive experiences. I have regularly recommended the clinic to others. Unfortunately, over the past few months, I feel the standard of service has declined. I am unsure whether this is due to staffing changes or the clinic taking on more clients than it can reasonably manage, but regrettably I will not be returning. My main concerns are as follows: 1. Consistently long waiting times — appointments frequently run at least 15 minutes if not more past the scheduled time. 2. Poor communication — I have been chasing a refund for over three weeks (20 days). Despite multiple follow-up emails and phone calls, the refund has still not been processed. On several occasions I have been told it would be completed “that day,” but this has not happened. As a result, I now feel I have no option but to consider legal action to recover my money, which is extremely disappointing. It is genuinely sad to see this decline in what was once a great clinic….
Loreta Fuller
4 weeks ago
One of the best vets i ever come across. Not only did everything to save the pet but was very reasonable with the prices, available 27/7.
Sarah Rose
a month ago
The whole team at this clinic are excellent. After struggling to find an appointment for my Guinea Pig I found GX vets who could fit my girl in the same day and were kind enough to hold the appointment for me when I was running late. The clinic is also very reasonably priced. Will be registering all of my pets here.
Tarnjot Singh
2 months ago
Nicola
4 months ago
Ellie came out on a bank holiday to treat our dog after she ate some highly toxic berries and became very poorly. I have been taking my dog to Ellie since she was a year old and my cats since they were kittens and would not go anywhere else now. Ellie is so compassionate and gentle with the animals and always goes the extra mile to look after them and to reassure us.
Nicola
2 months ago
Ellie came out on a bank holiday to treat our dog after she ate some highly toxic berries and became very poorly. I have been taking my dog to Ellie since she was a year old and my cats since they were kittens and would not go anywhere else now. Ellie is so compassionate and gentle with the animals and always goes the extra mile to look after them and to reassure us.
Karan Bhurji
7 months ago
I had a fantastic experience at GX Veterinary Clinic. From the moment we walked in, the Karen was warm and welcoming, making both me and my dog feel at ease. The atmosphere was calm and professional, which really helped reduce any stress. Ellie was incredibly supportive, taking the time to explain all the possible treatment options in a clear and reassuring way. I really appreciated how they didn’t rush the consultation and made sure I fully understood everything before making any decisions. They were also wonderfully gentle and comforting with my dog, which made a huge difference. Overall, I couldn’t have asked for better care. The team at GX Veterinary Clinic clearly prioritises both the pet’s well-being and the owner's peace of mind. I highly recommend them to anyone looking for a caring and professional veterinary service!
Jennie Fantham
a year ago
By far one the best vets ever. The care that is given is so individual. My dog is scared of men and these beautiful people went the extra mile. Kind thoughtful. Will never take my animals anywhere else. My Storm had the best care thank you for taking such good care of her
Nina Malevitis
a year ago
Excellent vets, I would not hesitate to recommend. The lead vet, Ellie and all support staff are consistently helpful, knowledgeable and friendly. Ellie is very good at reassuring stressed and anxious animals and carries out their treatment kindly and swiftly.
Rahul Randev
3 years ago
Our corgi puppy swallowed a zip when he was very young and we were very scared. He was pooing blood and was very unwell. Ellie's surgery saved his life and for that I'll be forever grateful. He also had his neutering operation done here and it was done professionally and with care. Every time we go for his checkups he's nervous but Ellie calms him. Keep up the great work!
