Gerrards Cross Veterinary Clinic

- Many reviewers describe the practice as kind, compassionate and helpful, with praise for both Ellie and the wider team. - Owners highlight clear explanations and unhurried consultations, saying they felt informed and reassured when discussing treatment options. - Several reviews mention gentle handling of nervous or stressed animals, plus practical flexibility such as a same-day guinea pig appointment and holding the slot when the owner was running late.

Gerrards Cross Veterinary Clinic appears to be a small local practice in Gerrards Cross, with Ellie repeatedly mentioned by clients as the key clinician. Owner feedback points to a service that covers both routine care and urgent problems, including same-day appointments and at least one bank-holiday callout for a seriously unwell dog. Recent sentiment is mostly very positive for kindness, calm handling and clear communication, though one newer review reports longer waits and refund delays.

Services

•Routine veterinary care and consultations: Owners describe unhurried appointments where treatment options are explained clearly before decisions are made. Routine follow-up care and check-ups are also mentioned.
•Urgent and same-day care: Reviews refer to a same-day appointment for a guinea pig, and to Ellie coming out on a bank holiday when a dog became seriously ill after eating toxic berries.
•Care for dogs, cats and small pets: Recent feedback mentions dogs and cats regularly, with a guinea pig specifically noted as being seen promptly.
•Surgery and procedures: Reviews mention surgery for a puppy that had swallowed a zip, as well as dog neutering carried out at the clinic.
•Support for anxious pets: Several owners say pets that were nervous or stressed were handled gently and calmly, including a dog described as scared of men.

Pricing

No published pricing information is currently available for this clinic.

People

•Ellie: Frequently praised by name and identified by one reviewer as the lead vet. Reviews credit her with calm, gentle handling, clear explanations, support with anxious animals, emergency help on a bank holiday, and care in both surgery and routine treatment.
•Karen: Mentioned by name in one review as warm and welcoming on arrival, helping both owner and dog feel at ease.
•Wider team: Some reviewers also praise the support staff and the clinic team more generally for being kind, helpful and professional.

Reviews

Gerrards Cross Veterinary Clinic has a 4.9/5 Google rating from 87 reviews. Recent written feedback is largely very positive, with one clear negative outlier.

•Many reviewers describe the practice as kind, compassionate and helpful, with praise for both Ellie and the wider team.
•Owners highlight clear explanations and unhurried consultations, saying they felt informed and reassured when discussing treatment options.
•Several reviews mention gentle handling of nervous or stressed animals, plus practical flexibility such as a same-day guinea pig appointment and holding the slot when the owner was running late.
•One recent 1-star review reports appointments running 15 minutes or more late and a refund still not processed after more than three weeks, suggesting some recent admin or capacity issues.

Reviews for Gerrards Cross Veterinary Clinic

Note: Showing the 10 most recent Google reviews out of 87 we track in total. Recent reviews may not be representative of overall sentiment.

Paul Cruci

1 month ago

Wonderful kind and helpful practice

Andrew H

2 months ago

L Rose

3 months ago

I have been using Ellie’s services for some time and, until recently, have always had positive experiences. I have regularly recommended the clinic to others. Unfortunately, over the past few months, I feel the standard of service has declined. I am unsure whether this is due to staffing changes or the clinic taking on more clients than it can reasonably manage, but regrettably I will not be returning. My main concerns are as follows: 1. Consistently long waiting times — appointments frequently run at least 15 minutes if not more past the scheduled time. 2. Poor communication — I have been chasing a refund for over three weeks (20 days). Despite multiple follow-up emails and phone calls, the refund has still not been processed. On several occasions I have been told it would be completed “that day,” but this has not happened. As a result, I now feel I have no option but to consider legal action to recover my money, which is extremely disappointing. It is genuinely sad to see this decline in what was once a great clinic….

Loreta Fuller

4 months ago

One of the best vets i ever come across. Not only did everything to save the pet but was very reasonable with the prices, available 27/7.

Sarah Rose

The whole team at this clinic are excellent. After struggling to find an appointment for my Guinea Pig I found GX vets who could fit my girl in the same day and were kind enough to hold the appointment for me when I was running late. The clinic is also very reasonably priced. Will be registering all of my pets here.

Tarnjot Singh

5 months ago

Nicola

7 months ago

Ellie came out on a bank holiday to treat our dog after she ate some highly toxic berries and became very poorly. I have been taking my dog to Ellie since she was a year old and my cats since they were kittens and would not go anywhere else now. Ellie is so compassionate and gentle with the animals and always goes the extra mile to look after them and to reassure us.

Karan Bhurji

1 year ago

I had a fantastic experience at GX Veterinary Clinic. From the moment we walked in, the Karen was warm and welcoming, making both me and my dog feel at ease. The atmosphere was calm and professional, which really helped reduce any stress. Ellie was incredibly supportive, taking the time to explain all the possible treatment options in a clear and reassuring way. I really appreciated how they didn’t rush the consultation and made sure I fully understood everything before making any decisions. They were also wonderfully gentle and comforting with my dog, which made a huge difference. Overall, I couldn’t have asked for better care. The team at GX Veterinary Clinic clearly prioritises both the pet’s well-being and the owner's peace of mind. I highly recommend them to anyone looking for a caring and professional veterinary service!

Jennie Fantham

By far one the best vets ever. The care that is given is so individual. My dog is scared of men and these beautiful people went the extra mile. Kind thoughtful. Will never take my animals anywhere else. My Storm had the best care thank you for taking such good care of her