Dog & Cat Vets in Gerrards Cross

## Summary Gerrards Cross Veterinary Clinic is a small practice where a vet named **Ellie** is repeatedly identified in reviews as the key clinician (described by one reviewer as the “lead vet”). Based on what owners describe, the clinic seems set up for **both routine care and urgent problems**, including **same‑day appointments** and treatment on **bank holidays** when needed. Concrete examples mentioned by owners include: - **Same-day slot for a guinea pig**, with staff holding the appointment when the owner was running late. - **Emergency treatment for toxin ingestion** (a dog that ate “highly toxic berries”), with Ellie coming out on a bank holiday. - **Surgery and neutering** (a puppy that swallowed a zip and later had neutering done at the clinic). - Consultations that **aren’t rushed**, with treatment options explained clearly before decisions are made. Recent feedback is mostly very positive, but one latest review reports a **decline in service**, citing **appointments running 15+ minutes late** and **a refund still not processed after 3+ weeks** despite follow-ups. ## Services Services and scenarios explicitly referenced in available reviews include: - **General consultations** where multiple treatment options are explained. - **Same-day appointments** (reported for a guinea pig). - **Care for small pets/exotics** (guinea pig specifically mentioned). - **Urgent care** for poisoning/toxin ingestion (toxic berries case). - **Surgery** (operation after a puppy swallowed a zip). - **Neutering** (dog neutering operation mentioned). - **Out-of-hours/holiday support**: one owner reports Ellie **came out on a bank holiday**; another review claims the clinic is “available 27/7” (stated as the reviewer’s experience, not independently verified here). ## People - **Ellie (vet; described by one reviewer as “lead vet”)**: Frequently credited with calm, gentle handling—especially with **anxious or stressed animals**. Owners describe her: - Coming out on a **bank holiday** for a serious poisoning case. - Taking time to **explain treatment options** and not rushing decisions. - Successfully managing serious cases (e.g., **surgery after swallowing a zip**) and routine procedures (e.g., **neutering**). - **Karen (front-of-house/support staff, as named in one review)**: Mentioned as **warm and welcoming**, helping the owner and dog feel at ease on arrival. ## Reviews **4.9 stars from 86 reviews.** The latest written reviews describe both urgent/emergency support and routine care, alongside one account of worsening admin/wait-time issues. **“Themes below are drawn from the latest written reviews available to us.”** - **Urgent help when owners felt it mattered most:** bank-holiday attendance for toxic berry ingestion; a reviewer also claims “available 27/7.” - **Clear explanations and unhurried consults:** owners mention being talked through options and not feeling rushed before deciding on treatment. - **Handling nervous pets:** several reviews describe Ellie calming anxious animals (including a dog scared of men) and being gentle during treatment. - **Access and flexibility:** same-day appointment for a guinea pig; staff held the slot when the owner was late. - **Negative outlier on operations/admin:** one recent 1‑star review reports **frequent 15+ minute delays** and **poor refund communication**, saying they had chased for over three weeks and were considering legal action.