Vets Now (High Wycombe)

Vets Now (High Wycombe) is part of the Vets Now emergency-care network (60+ locations) and is set up for out‑of‑hours pet emergencies when “host practices are closed,” according to its website. Recent reviews describe cases ranging from severe anaphylaxis and suspected toxin ingestion (including seizures) to gastrointestinal illness (sickness/diarrhoea), with pets sometimes kept in overnight for monitoring and treatment.

Concrete details mentioned by owners include

• •Pets being kept overnight with treatment such as IV fluids (“on a drip”) and antibiotics, plus next‑morning updates and follow‑up calls after discharge.
• •Emergency stabilisation for serious reactions (e.g., anaphylaxis from a wasp sting) and acute toxicity symptoms.
• •Strong emphasis in some accounts on staff explaining findings and options, contrasted with other accounts describing dissatisfaction with care and, especially, pricing transparency.

Services

Based on the clinic website summary and the latest reviews, owners mention

• •Out‑of‑hours emergency consultations for small animals.
• •Overnight care/hospitalisation (e.g., staying overnight with monitoring).
• •Treatment for gastrointestinal illness (sickness/diarrhoea), including IV fluids and antibiotics.
• •Emergency treatment for anaphylaxis (wasp sting) and for suspected toxin ingestion, including management of seizures.
• •Pain relief given to get a pet through the night.
• •Communication options referenced on the website such as live chat and video consultations (“Video chat with a vet today” / “Speak to a Vet Now”).
• •Listed specialties on the website include neurology and oncology (not further evidenced in the reviews provided).

Pricing

Multiple reviews give specific examples of costs and also describe disputes about transparency

• •An emergency consultation described as “taking the pulse and temperature in literally ten minutes” was reported as £347.
• •One owner says they were quoted £350 for out‑of‑hours treatment but were charged £550, including a £35 admin fee “to deal with insurers.”
• •Another review reports £375 for an out‑of‑hours call and a total of £500; the same reviewer alleges an additional £89 charge and disputes an invoice fee shown as £22 on the wall but charged as £35, plus an added charity fee they say they didn’t choose.
• •One owner reports paying over £180 for 5 days of antibiotics.

People

No individual clinicians are named in the information provided, but owners repeatedly comment on staff communication and calmness during emergencies

• •Several reviews describe staff explaining what they were going to do, coming back with findings, and discussing options; one mentions next‑morning updates after an overnight stay and a follow‑up phone call after going home.
• •In high‑stress emergencies (anaphylaxis; suspected toxins with seizures), reviewers describe staff as calm and keeping them informed.
• •One negative review singles out a “vet helper” as “the only saving grace,” while also alleging poor care and raising concerns about complaint handling timescales.

Reviews

Google rating: 3.9 stars from 238 reviews.

• •Strong emergency outcomes described in several cases, including a dog treated for severe anaphylaxis (“saved our dog’s life”) and a dog with suspected toxin ingestion and seizures.
• •Communication is often praised, with examples such as explaining planned tests/treatments, discussing options, and providing next‑day updates and follow‑up calls after overnight care.
• •Cost and cost-transparency are a recurring pain point, with multiple owners citing high bills for short consultations and alleging unclear or unexpected charges (including insurer/admin/invoice fees).
• •Some conflicting views on clinical experience, with one reviewer saying their regular vet gave a different opinion the next morning, and another alleging they were left to handle ongoing vomiting after an injection.