Vets Now (High Wycombe) – Vets in High Wycombe
AI Overview
Generated from publicly available data sources; may not fully represent the broader set of reviews.
Vets Now in High Wycombe is an out-of-hours veterinary clinic providing emergency care services for pets. The clinic has a mixed reputation, with a Google Maps rating of 3.9 stars based on 231 reviews. This indicates a moderate level of satisfaction among pet owners, with a range of positive to negative experiences reported.
Many customers appreciate the clinic's ability to handle emergencies, particularly during times when regular veterinarians are unavailable. For instance, positive reviews highlight instances where the clinic's staff provided life-saving care for severe conditions like anaphylaxis and toxin ingestion. Reviewers such as Helen Kinally and Michelle Byrne commend the clinic for its professionalism and the compassionate care provided to their pets during critical situations.
However, there are significant criticisms, particularly regarding the clinic's pricing and transparency. Some clients, like Anthony and Irina Herteliu, express dissatisfaction with what they perceive as excessive charges for emergency consultations and additional fees that were not clearly communicated upfront. Concerns about hidden costs, such as charity fee charges and discrepancies in invoice pricing, are prominent in negative reviews.
Overall, Vets Now in High Wycombe appears to be a reliable option for urgent pet care, especially when traditional vet services are unavailable. Nevertheless, potential clients should be prepared for potentially high costs associated with emergency services and are advised to clarify all fees before treatment.
Location
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Animals Treated at Vets Now (High Wycombe)
Animals We Treat
Animal type information not yet available for this clinic.
Opening Hours – Vets Now (High Wycombe)
Opening Hours
Reviews for Vets Now (High Wycombe)
Note: Showing the 5 most recent Google reviews out of 231 we track in total. Recent reviews may not be representative of overall sentiment.
Anthony
a week ago
Charged £375 for an out of hours call, with a total of £500, vet administered an injection then I was left to deal with my dog vomiting but got charged £89 for the privilege. When I went to pay I got charged £35 quid for an invoice despite saying £22 on the wall and then they cheekily added a charity fee charge. then I got an email from vet now telling me to claim on any insurance I will have to pay on top without asking. The vet helper was the only saving grace. I'm disgusted by this daylight robbery and monopoly they have. edit: I have tried to contact to make a complaint but it just rang for 5 mins with no answer, you have glossed over the £35 for pressing print on a piece of paper when it was posted on the wall as £22 and the charity donation that I did not add. I not only received poor care it was a clear switch up on pricing. Further edit, I made a complaint and their time scale is 35 days, on day 36 I received an email saying they have no timeline or action and will continue investigating. Absolute joke and will be reporting to vcms and royal college of veterinary services.
Helen Kinally
a month ago
I was very happy with the care and attention my young dog received at Vets Now. I had to take him at midnight as an emergency case and they also looked after him overnight when my own vet did not offer that service. The staff were wonderful and I felt reassured knowing that he would get the best possible care.
Irina Herteliu
3 months ago
Friendly staff, although slow to let me in the clinic. I would have appreciated if they had told me what the fee for just the emergency consultation was (taking the pulse and temperature in literally ten minutes was £347). My pet got better so I’m grateful the service exists. I wish a more affordable one existed though.
Michelle Byrne
4 months ago
Rushed our dog here on a Sunday for emergency treatment due to severe anaphylaxis from a wasp sting. They saved our dogs’ life so we’ll be eternally grateful for their expertise & empathetic professionalism
Angelique Tambourine
7 months ago
Staff handled the emergency visit for my dog who had eaten some toxins on a walk (most likely hard drugs). It was incredibly severe as she couldn’t walk and had a seizure while we were there. The staff were calm and kept us informed about what they were doing for her. Yes, it cost a small fortune but this what they are there for - they are the A&E for pets. I am so grateful to the staff who were there on Monday night and that we have this service available. Photo is of her the next morning.
