Dog & Cat Vets in Stoke Mandeville

## Summary Pet GP Ltd is listed on the Vets4Pets “find a practice” directory, but no specific service list or practice details were available from the website summary provided. Recent reviews paint a mixed picture: one owner says the clinical care was “good” and that they “do a good job of curing your pets,” while others focus on administrative and customer-service problems. Concrete issues mentioned include delays and difficulty obtaining written prescriptions for medication, long waits caused by a busy queuing system, and a reported rude phone interaction when seeking help for a guinea pig with an ulcerated eye. ## Services Based on the information available from reviews (no services were listed in the website summary provided): - Veterinary appointments (one review describes a “10 min appointment” alongside a much longer wait). - Prescriptions and medication supply (multiple comments relate to paying for medicines and obtaining a prescription for an external supplier). - Small pet care is at least sometimes handled: a guinea pig eye problem (described as an “ulcerated eye”) was the reason for a weekend call. ## Reviews **3.0 stars from 5 reviews.** Feedback is split between comments that clinical treatment is effective and complaints about policies, waiting, and communication. **“Themes below are drawn from the latest written reviews available to us.”** - **Prescription/medication friction:** one owner alleges they were charged more than average for medication and then refused a prescription due to “policy,” leading to weeks of delay while an external supplier contacted the practice; they also report being refused a refund. - **Waiting and the front-desk experience:** one reviewer describes an “awful queuing system,” a “cramped store aisle,” and a receptionist “doing ten things at once,” with total time spent around **2 hours** for a short appointment; they also mention “obligatory upselling.” - **Communication concerns:** one reviewer reports a rude phone interaction and being told to “go elsewhere” before the call ended. - **Clinical outcome vs. process:** at least one review separates medical care (“good… curing your pets”) from dissatisfaction with cost, queuing, and upselling.