Hampden Vets - Elm Farm – Vets in Aylesbury
Clinic Overview
Hampden Vets – Elm Farm treats multiple species (pets, horses and farm animals) and states it provides 24/7, year-round emergency care. Reviews describe a practice that’s often praised for clear explanations and careful, thorough consults (including talking through options, aftercare and costs before treatment), but with repeated complaints about rude or judgmental reception interactions that some owners say put them off using the clinic. Specific examples mentioned include medication collection and prescriptions, an allergy injection, and work-up of a “non straight forward” cat problem after other vets hadn’t identified the issue.
Services
Based on the website summary and review details, the clinic is described as offering
- •Care for pets, horses and farm animals (website).
- •24/7 emergency care, 365 days a year (website).
- •Consultations and treatment planning where options, aftercare, and costs are explained before treatment (review).
- •Diagnostics for complex cases (example: investigating a difficult-to-diagnose cat issue after multiple other vets had not found the cause) (review).
- •Allergy treatment (example: an allergy injection is specifically mentioned) (review).
- •Prescriptions/medication collection (review mentions collecting medication and a “paper prescription”) (review).
Pricing
- •One reviewer reports being charged £120 for an allergy injection, comparing it to £30 they “normally pay” elsewhere (review). No other specific prices are stated.
People
- •Malcolm (vet): Mentioned multiple times as “incredible,” “knowledgeable,” and good with animals. Owners describe him taking time to explain options and aftercare thoroughly and helping reassure both pet and owner (reviews).
- •Callum (vet): Described as seeing an elderly dog before the appointment time, being very thorough, and explaining costings before any treatment; the dog was given “fuss and treats” during the visit (review).
- •Reception team (mixed feedback)
- •One review describes a receptionist who provided exceptional support during bereavement, including driving to pick up a cat’s ashes for the owner (review).
- •Other reviews repeatedly describe a receptionist named Roz as rude, including allegations of muttering/swearing, throwing paperwork, and poor phone manner; another reviewer reports a receptionist being “rude and judgmental” (reviews).
Reviews
4.2 stars from 12 reviews. - Strong vet communication and thoroughness: owners mention vets explaining the process, options, and aftercare, and discussing costs before treatment.
- •Complex-case problem solving: one owner credits the clinic with diagnosing a cat issue that three previous vets had missed.
- •Reception experience is inconsistent: some owners describe exceptional kindness (including help during grief), while others report rudeness and judgmental behaviour that affected whether they wanted to use the clinic.
- •Cost concerns appear in at least one review: a complaint about a specific charge for an allergy injection.
Animals Treated at Hampden Vets - Elm Farm
Animals We Treat
Companion Animals
Farm Animals
Opening Hours – Hampden Vets - Elm Farm
Opening Hours
Hours
Reviews for Hampden Vets - Elm Farm
Note: Showing the 5 most recent Google reviews out of 12 we track in total. Recent reviews may not be representative of overall sentiment.
Kerry Jessett
3 months ago
Mixed experience here - the vets (Malcolm in particular) are incredible, as is one of the reception ladies. However, another receptionist (Roz) is the rudest individual I've come across in a while - I don't expect to be made to feel like an inconvenience when collecting medication for my cats (muttering and swearing under her breath, throwing paperwork down on the counter, etc). I was asked if I was in to collect a paper prescription and mistakenly said yes, as I wasn't sure what she meant, which then prompted the hissy fit! She has no phone manner either; I've sat and cringed when listening to her interactions in the past, while sitting in the waiting area. Not a good look for an otherwise brilliant surgery; customer service training for this woman is desperately needed!
Kerry Jessett
3 weeks ago
Mixed experience here - the vets (Malcolm in particular) are incredible, as is one of the reception ladies. However, another receptionist (Roz) is the rudest individual I've come across in a while - I don't expect to be made to feel like an inconvenience when collecting medication for my cats (muttering and swearing under her breath, throwing paperwork down on the counter, etc). I was asked if I was in to collect a paper prescription and mistakenly said yes, as I wasn't sure what she meant, which then prompted the hissy fit! She has no phone manner either; I've sat and cringed when listening to her interactions in the past, while sitting in the waiting area. Not a good look for an otherwise brilliant surgery; customer service training for this woman is desperately needed!
Rachel
a year ago
Extremely rude and judgmental receptionist. Completely put me off using this vet
Claire Collie
a year ago
Visited with our elderly dog, we were seen before our appointment time, by Vet Callum. Callum was very thorough, and was lovely with our dog, costings where explained to us before any treatment was given and lots of fuss and treats for our dog too! Very pleased with the service we received. Thank you, highly recommend
Claire Collie
a year ago
Visited with our elderly dog, we were seen before our appointment time, by Vet Callum. Callum was very thorough, and was lovely with our dog, costings where explained to us before any treatment was given and lots of fuss and treats for our dog too! Very pleased with the service we received. Thank you, highly recommend
hybrid
3 years ago
Long time customer. Have spent thousands here. Looks like this place has gone downhill since covid. Have been abroad but since back charged £120 for an allergy injection I normally pay £30 for in Europe. Complete rip off and will no longer be visiting this vet.
Mike Illes
4 years ago
S Davies
5 years ago
The most compassionate and caring receptionists I have ever met. They helped me when I was grieving for my beloved cat. One of them even drove to the hospital to pick her ashes up. I will never forget their kindness and support. Such lovely women. (Wednesday 22nd Jan.) Thank you.
Dawn Newton
7 years ago
I always appreciate how much they care for animals at Hampden vets, the vets talk to me and my pets and try and help reassure us both. I always feel glad they take the time to explain the options and aftercare thoroughly. I highly recommend this surgery and Malcolm in particular is so knowledgeable and great with the animals.
Richard Allen
8 years ago
Excellent Vet Care. Helped diagnose a non straight forward issue with one of our Cats. Talking through the process, and worked to keep the costs down with only the relevant treatments and procedures. The cat had seen 3 previous vets, all of which completely failed to find the issue in question. We now take all the Fuzzy Family to this practice only.
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