Hampden Vets - Elm Farm | Vets in Aylesbury, Buckinghamshire

Hampden Vets – Elm Farm in Aylesbury is part of VET Partners. The practice treats pets, horses and farm animals, and says it provides 24/7 emergency care all year round. Feedback is mixed but often praises the vets for clear explanations, thorough consults and sensitive handling, while some owners report poor experiences with reception.

Services

•Multi-species veterinary care for pets, horses and farm animals.
•24/7 emergency care, 365 days a year.
•Consultations and treatment planning with owners saying vets take time to explain options, aftercare and likely costs before treatment.
•Diagnostics and work-up for more complex cases, including one review describing a cat problem being identified after several previous vets had not found the cause.
•Everyday treatment support, with reviews mentioning allergy treatment, prescriptions and medication collection, and care for an elderly dog during a routine visit.
•End-of-life care, with one owner highlighting sensitive support when their cat had to be put to sleep.

Pricing

No published pricing information is currently available for this clinic.

People

•Malcolm (vet): repeatedly praised as knowledgeable, reassuring and good at explaining options and aftercare.
•Callum (vet): described as thorough and kind with an elderly dog, with treatment costs explained before anything was done.
•Roz (receptionist): named in negative feedback from owners who describe rude or abrupt interactions.
•Reception team: reviews are mixed, with one unnamed receptionist praised for exceptional kindness and bereavement support.

Reviews

Google shows 4.5 stars from 26 reviews.

•Owners often praise the vets’ communication and manner, especially taking time to explain treatment choices, aftercare and costs clearly.
•There are positive examples of thorough clinical care, including help with a difficult cat case and a well-handled visit for an elderly dog.
•Several reviews mention kind, sensitive support during upsetting situations, including euthanasia and bereavement.
•The clearest negative theme is inconsistent reception service, with multiple complaints about rude or judgmental interactions, even though other reception feedback is very positive.

Reviews for Hampden Vets - Elm Farm

Note: Showing the 10 most recent Google reviews out of 26 we track in total. Recent reviews may not be representative of overall sentiment.

Kerry Jessett

6 months ago

Mixed experience here - the vets (Malcolm in particular) are incredible, as is one of the reception ladies. However, another receptionist (Roz) is the rudest individual I've come across in a while - I don't expect to be made to feel like an inconvenience when collecting medication for my cats (muttering and swearing under her breath, throwing paperwork down on the counter, etc). I was asked if I was in to collect a paper prescription and mistakenly said yes, as I wasn't sure what she meant, which then prompted the hissy fit! She has no phone manner either; I've sat and cringed when listening to her interactions in the past, while sitting in the waiting area. Not a good look for an otherwise brilliant surgery; customer service training for this woman is desperately needed!

Rachel

1 year ago

Extremely rude and judgmental receptionist. Completely put me off using this vet

Claire Collie

Visited with our elderly dog, we were seen before our appointment time, by Vet Callum. Callum was very thorough, and was lovely with our dog, costings where explained to us before any treatment was given and lots of fuss and treats for our dog too! Very pleased with the service we received. Thank you, highly recommend

richard hutcherson

3 years ago

They took very good care of our cat. I was dealt with very sensitively when sadly we had to put him to sleep.

Yvonne Shivers

hybrid

4 years ago

Long time customer. Have spent thousands here. Looks like this place has gone downhill since covid. Have been abroad but since back charged £120 for an allergy injection I normally pay £30 for in Europe. Complete rip off and will no longer be visiting this vet.

Mike Illes

S Davies

6 years ago

The most compassionate and caring receptionists I have ever met. They helped me when I was grieving for my beloved cat. One of them even drove to the hospital to pick her ashes up. I will never forget their kindness and support. Such lovely women. (Wednesday 22nd Jan.) Thank you.

Hampden Vets - Elm Farm