Hampden Vets - Elm Farm, situated in Aylesbury, is a veterinary clinic recognized for its dedicated service and compassionate care. The clinic has garnered a Google Maps rating of 4.2 stars from 12 reviews, reflecting overall positive feedback with some areas for improvement.

The reviews highlight the skill and dedication of the veterinary staff, particularly noting Malcolm and Callum as standout practitioners who provide thorough care and clear communication about treatment costs. Malcolm's knowledge and empathy have been specifically praised in multiple reviews, indicating a strong client-vet relationship. Callum's attention to detail and kind demeanor have also left a positive impression on pet owners, especially when dealing with elderly animals.

While the veterinary staff receives high praise, there are mixed reviews regarding customer service. One reviewer, Kerry Jessett, described a negative interaction with a receptionist, Roz, citing poor communication and unprofessional behavior. In contrast, other reviews commend the reception team for their support and empathy, particularly during difficult times, such as the loss of a pet.

Overall, Hampden Vets - Elm Farm is well-regarded for its veterinary expertise and compassionate care, though it may benefit from addressing some customer service inconsistencies. The clinic's emphasis on clear communication about treatment options and costs is appreciated by clients, contributing to its positive reputation in Aylesbury.