Emergency Vets in Marlow

## Summary The Ralph Veterinary Referral Centre is an **independent** referral hospital for **dogs and cats**, set up for complex cases with **24/7/365 Emergency + Critical Care**. Based on the clinic’s own service list and recent reviews, it commonly handles urgent referrals (including **same-day eye surgery** and **weekend emergency ophthalmology**) as well as longer inpatient stays involving **major surgery, imaging and transfusions**. Owners frequently mention **regular updates (sometimes with photos)** and **clear discharge instructions**, while one reviewer reports a very different experience around end‑of‑life decision-making and cost. ## Services Services explicitly listed on the clinic website: - **Emergency + Critical Care** (stated as operating **24-7-365**) - **Anaesthesia + Analgesia** - **Cardiology** - **Dentistry** - **Diagnostic Imaging** - **Internal Medicine** - **Neurology + Neurosurgery** - **Oncology** - **Ophthalmology** - **Orthopaedics** - **Physiotherapy + Rehabilitation** - **Soft Tissue Surgery** Capabilities and examples mentioned in reviews: - **Urgent ophthalmology care**, including being seen as an emergency within **two hours on a Saturday** and **eye surgery within hours** for a cat at risk of losing an eye - **Spinal surgery** with around a **one-week hospital stay** - **Orthopaedic surgery** for a leg problem with a **three-night inpatient stay** - **Major surgery** and **multiple blood transfusions** following severe gastrointestinal bleeding (described as vomiting blood) - **Scans** with results explained afterwards (type of scan not specified in that review); **MRI** is mentioned in one account Other structured clinic data: - **Veterinary nurse training facility** (listed in the provided clinic data) ## Pricing - One reviewer reports being charged **£8,000** (context: emergency referral for a cat, MRI and intensive care; the reviewer disputes aspects of the care and decision-making). ## People Named staff members mentioned in the latest reviews, with what owners say they did: - **Melissa Lee** (team lead mentioned by an owner): credited with acting quickly on an eye emergency and operating **the same day within hours**. - **Eva** and **Tyler** (ophthalmology): repeatedly described as supportive during ongoing treatment for **eye ulcers**, including rapid emergency assessment on a weekend. - **Marisa** and **Martha** (Critical Unit): thanked for efforts during a prolonged inpatient stay involving **two major surgeries** and **blood transfusions**. - **Meghan** (finance): noted for helping an owner navigate treatment decisions from a financial/logistics standpoint. - **Maria**: singled out for **thorough updates**, **clear explanations**, and **photos during recovery**, plus taking time at discharge to answer questions. - **Irenka**: credited with keeping an owner “fully updated every step of the way” during treatment for a **broken neck** injury. - **Bertie**: named as the surgeon who operated on a dog’s leg; the owner mentions **daily updates with photos** and **clear discharge instructions**. ## Reviews **Google rating: 4.7 stars from 479 reviews.** “Themes below are drawn from the latest written reviews available to us.” - **Fast emergency access and urgent procedures:** examples include being seen within **two hours on a Saturday** and surgery performed **within hours the same day** for an eye-threatening case. - **High-acuity inpatient care is a recurring theme:** owners describe **week-long and multi-week stays**, **spinal surgery**, **two major surgeries**, and **multiple blood transfusions**. - **Communication during hospitalisation:** several reviews mention **daily updates**, sometimes **with photos**, and time taken to explain discharge instructions and next steps. - **Facilities noted by owners:** one reviewer describes the building as **modern, spotless and well equipped**. - **A notable negative account:** one reviewer alleges poor experience around **end-of-life communication/dignity**, disagreement with clinical choices (including time kept intubated), and reports a total cost of **£8k**, in contrast to many reviews praising empathy and clarity.

## Summary Hall Place Veterinary Centre is an RCVS-accredited small-animal practice that has been providing care since 1993, and it also lists orthopaedic referrals. Recent reviews describe thorough, question-led consultations where vets discuss options without pushing products or procedures, and several owners mention the clinic being good at handling anxious or excitable dogs. A couple of recent negative reviews raise concerns about post-treatment administration: one mentions a fee for providing information to an insurer and slow email responses, and another disputes being charged an exam fee after returning to discuss a vaccine reaction. ## Services - Small-animal veterinary care (clinic states “comprehensive veterinary care for small animals”). - Orthopaedic referrals (listed by the clinic). - Veterinary Nurse Training facility (listed in the provided clinic data). - Vaccinations are specifically mentioned in reviews (including lepto booster schedules). - Behaviour/handling support is mentioned in reviews in practical terms (e.g., helping nervous dogs feel at ease; understanding an excitable dog; advice for indoor kittens). ## Pricing - £80 mentioned in a review for a leptospirosis vaccination appointment (“lepto 4” noted by the reviewer). - £63 mentioned in a review as a charge for a follow-up visit that the practice described as an “examination” (the reviewer disagreed with the charge). ## Reviews **4.6 stars from 128 reviews.** Themes below are drawn from the latest written reviews available to us. - Consultations described as thorough and focused on answering owners’ questions; one reviewer specifically notes “no pushing of products or procedures” and that remedial options were discussed. - Handling and environment: multiple owners mention a calming/relaxed atmosphere and staff being patient with dogs that fret, are jumpy, or are giant breeds. - Practical guidance: one cat owner mentions receiving “useful tips and suggestions” for keeping indoor kittens stimulated. - End-of-life support is mentioned by one owner who says the team helped them through two cat passings. - Negative experiences focus on administration and fees: one review cites a fee for providing information to an insurer and lack of email response; another disputes being billed for an appointment that became a discussion about a vaccine reaction rather than receiving the second jab.