Dog & Cat Vets in Bletchley

## Summary Companion Care (Bletchley) Ltd trades as Vets4Pets and is described on the clinic website as **independently owned and operated** while being backed by the wider **Vets for Pets network**. The practice appears set up for both routine care and more complex work, with on-site diagnostic imaging (digital X-ray and ultrasound), a dedicated dental suite, a hospital ward and an in-house lab. In the latest reviews available, owners repeatedly mention **same-day or very fast urgent appointments**, clear explanations (including getting consent before additional treatment), and thoughtful **bereavement support** (cards, pawprints, flowers). ## Services Based on the clinic website and the latest reviews available, the practice offers: - **Routine preventative care:** vaccinations and annual health checks; parasite prevention. - **Microchipping** and **pet passports/animal health certificates**. - **Neutering/spaying**. - **Dentistry and dental imaging:** dental care/hygiene treatments, dental X-ray; dental extractions are specifically mentioned in reviews (including a printed tooth chart/diagram of removed teeth). - **Diagnostics and monitoring:** digital X-ray, ultrasound; in-house lab testing including haematology/biochemistry/electrolytes; blood pressure monitoring; tonopen eye pressure testing. - **Cardiology diagnostics:** ECG and echocardiography (cardiology also listed as a specialty area on the website). - **Hospitalisation and facilities:** hospital ward, isolation unit, operating theatre, oxygen chamber. - **Surgery:** soft tissue surgery and **keyhole (laparoscopic) surgery** (a laparoscopic unit is listed on the website). - **Rabbit medicine and testing** (listed on the website). - **Referral onward when needed:** owners mention referral for **endoscopy** and **orthopaedic surgery**. - **End-of-life care and bereavement support:** bereavement support is listed on the website; reviews describe euthanasia support and memorial gestures. **Out-of-hours care:** The website states out-of-hours emergency care is provided by **Vets Now**. ## People Named in the latest reviews: - **Pav (vet)**: described as quickly diagnosing a suddenly unwell cat and performing an **emergency procedure immediately**, while explaining the situation clearly. - **Amy**: mentioned repeatedly over many years; examples include seeing a pet for euthanasia at **8am before the practice was open**, and providing compassionate support. Another owner also highlights dental work where the team **called before carrying out further treatment**, provided a **detailed printed tooth diagram**, and did a **24-hour follow-up call**. - **Doug**: mentioned alongside Amy as a vet an owner’s dogs “love,” with long-term continuity of care. - **Reception team**: in reviews, owners describe easy registration during an urgent visit, kindness/reassurance, and efficient handling including working directly with insurers. ## Reviews **Google rating: 4.5 stars from 416 reviews.** Themes below are drawn from the latest written reviews available to us. - **Fast access for urgent problems:** examples include being seen the same day for a suddenly ill cat, and within 10 minutes for a cat injured in a fight. - **Clear communication and consent:** owners mention staff explaining options clearly and calling before proceeding with additional dental treatment. - **Follow-up and practical aftercare:** a 24-hour post-procedure check-in call is described; one owner also mentions monthly texts when medication drops are due. - **Thoughtful end-of-life support:** owners describe compassionate euthanasia appointments and follow-up gestures such as a condolence card with pawprints and, in another case, flowers. - **Insurance admin support:** multiple owners mention the practice working directly with insurers and processing claims promptly. - **Price and staffing are a concern for at least one reviewer:** one review says prices have become “astronomical” (even with insurance) and notes staff turnover seems high, while still recommending the clinic based on care received.

## Summary Jed and Friends Veterinary Surgery is described by reviewers as a practice that takes time over consultations and offers procedures beyond routine check-ups—most notably **BOAS (brachycephalic airway) surgery** and **dental procedures under general anaesthetic**. Owners repeatedly mention **clear explanations of treatment options**, and examples include a vet talking through how **widening nostrils and shortening the soft palate** would help a dog’s breathing before BOAS surgery. Perception of the practice’s “independent vs corporate” feel is **mixed**: several reviewers explicitly describe it as feeling different from a corporate practice or call it independent, while one reviewer describes their visit as “a truly unpleasant, corporate experience” focused on customer service. Concrete points owners mention: - **BOAS surgery outcomes**: one owner reports “night and day” improvement in breathing and energy after surgery. - **Dental work under general anaesthetic**: multiple cats receiving dental procedures are specifically mentioned. - **Support for nervous pets**: a fearful dog was handled in a way the owner felt made the visit positive. - **Waiting/ punctuality**: at least one reviewer notes the clinic “may not be on time,” but felt the longer appointments were worth it. ## Services Services and capabilities referenced in the available website summary and reviews include: - **BOAS surgery** for brachycephalic dogs (including discussion of **widening nostrils** and **shortening the soft palate**). - **Dental procedures under general anaesthetic** (mentioned for cats). - **Consultations with detailed explanations** of findings and treatment plans (repeatedly noted in reviews). Emergency / out-of-hours (as stated on the website): - For emergencies outside business hours, clients are directed to **call Hampden Vets**. ## People - **Dr Teresa Burns (vet)**: repeatedly named in reviews for being **thorough** and **explaining things clearly**. One BOAS case review highlights her taking time to explain the surgical plan (nostrils/soft palate) and post-op care; another owner of a nervous dog says she and colleagues helped create a more positive vet visit. - **Ayesha, Tracey and Adrienne (staff; roles not stated)**: named in a single 1-star review alleging an unpleasant customer-service experience. ## Reviews **Google rating: 4.9 stars from 191 reviews.** “Themes below are drawn from the latest written reviews available to us.” - **Complex procedures discussed positively**, including BOAS surgery with reported major improvement in breathing, sleep, and energy afterwards. - **Dental procedures under anaesthetic** are mentioned more than once, with owners saying their pets were well looked after. - **Communication style** is a recurring point: owners describe staff (and Dr Teresa Burns specifically) taking time to explain and not rushing appointments. - **Handling anxious animals**: one owner notes their dog was terrified of vets and felt the team helped ensure a better experience. - **Service experience is not consistent for everyone**: one reviewer describes a “corporate” and unpleasant interaction with front-of-house staff, while others explicitly describe the practice as feeling independent and different from corporate clinics. - **Timing**: at least one reviewer notes appointments may run late, framed as a trade-off for more thorough care.