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- •Many reviewers describe the practice as kind, compassionate and helpful, with praise for both Ellie and the wider team. - Owners highlight clear explanations and unhurried consultations, saying they felt informed and reassured when discussing treatment options. - Several reviews mention gentle handling of nervous or stressed animals, plus practical flexibility such as a same-day guinea pig appointment and holding the slot when the owner was running late.
Companion Care (Aylesbury) Ltd is a Vets4Pets practice offering small-animal care with substantial in-house diagnostics, surgical facilities, and hospital support. Website-listed facilities include digital X-ray, ultrasound, an in-house laboratory, an operating theatre, and inpatient areas such as a ward and isolation unit. Out-of-hours emergencies are handled externally by Vets Now Hemel Hempstead.
- •Many recent reviewers describe warm, compassionate care, especially in more emotional situations such as surgery, ongoing complex treatment, and euthanasia. - Calm handling of anxious or reactive dogs is a strong theme, with several owners saying their pets were unusually relaxed or quickly won over by staff. - Communication is often praised: owners mention clear explanations, discussion of treatment options, and honest conversations about costs rather than a hard sell.
Our Score (51/100)
- •Several owners describe the practice as supportive, kind and knowledgeable, including one client who says they had used the clinic for about 10 years and another who felt well supported as a first-time puppy owner. - Reviews also mention practical convenience, including the option to order treatments online or by phone for home delivery. - More critical comments focus on customer experience and cost, including one complaint about a rude receptionist, one owner unhappy about a medication decision, and another saying the pet club has become noticeably more expensive.
- •Owners often describe the staff as friendly, efficient, reliable and genuinely caring with animals. - Appointment access stands out as a recurring strength, with mentions of same-day appointments, good availability and visits being pretty much on time. - Reviews cover both long-term care for cats and dogs and support in more difficult moments, including compassionate handling of a euthanasia visit.
- •Specialist services listed by the clinic: Cardiology, Dentistry, Neurology + Neurosurgery, Oncology, Ophthalmology, Orthopaedics, Physiotherapy + Rehabilitation, and Soft Tissue Surgery.
Vets Now Milton Keynes is an IVC Evidensia out-of-hours emergency veterinary clinic for dogs, cats and small animals, operating at nights, weekends and bank holidays. Opened in 2007, it is RCVS-accredited as a Small Animal Emergency Service Clinic (ESC). Recent feedback highlights quick triage, reassuring phone support and thorough urgent assessments, alongside recurring concerns about high emergency fees and some mixed experiences with vet communication.
- •Many recent reviewers describe the practice as friendly, caring, and professional, with a calm environment that helps pets and owners feel at ease. - Consultations are often praised as thorough, with vets listening carefully, answering questions well, and discussing treatment options without pushing products or procedures. - Handling is a recurring strength in reviews, including positive comments from owners of nervous dogs, excitable dogs, and giant breeds.
- •Kind, approachable staff are a consistent theme, with reviewers praising both the reception team and clinical staff. - Long-term loyalty stands out strongly, with several owners saying they have used the practice for 30 years or more and across multiple dogs. - Knowledgeable, reassuring vets: reviewers describe the vets as helpful and considered, and one owner says their dog who normally dislikes vet visits is almost calm there.
- •Reviews consistently mention warm, friendly service and owners feeling well looked after as well as their pets. - Several comments describe very long-standing relationships with the practice, including owners who have stayed with the surgery for many years. - Practical helpfulness stands out, with staff praised for carrying pet carriers, helping during appointments, and making visits easier.
