Specialist Vets in Buckinghamshire

## Summary Pet Practice is an **independent, family-owned veterinary clinic** founded in **2009** by vet **Ben Johnson** (per the clinic’s website). Recent reviews describe a practice that handles **routine care** (health checks and annual vaccinations) as well as **common surgeries** (neutering and lump removal), with multiple owners highlighting **clear explanations and aftercare guidance**. Specific experiences mentioned include **in-clinic updates during a dog’s surgery**, **talking through options in advance** (including what to do if more extensive cancer was found), and **enrolling pets onto a “pet plan”**. ## Services Based on the website summary and the latest reviews available to us, owners mention: - **Health checks** (including checks for multiple dogs in one visit) - **Annual vaccinations / “yearly jab”** - **Surgery**, including: - **Lump removal/excision** (including discussion of next steps if cancer was found) - **Neutering** (cat neutering mentioned) - **Aftercare support**, with owners describing thorough explanations of aftercare following procedures - **Pet plan** (mentioned as something pets were enrolled onto; details not provided) ## People - **Ben Johnson (vet, founder)**: Named on the website as the vet who founded the practice in 2009. A reviewer also mentions seeing “a lovely vet called Ben” for a health check and subsequently putting pets on the pet plan. - **Wider team (receptionists, nurses, vet)**: Multiple reviews describe staff taking time to **explain procedures and answer questions**, and during a dog’s surgery one owner describes being **kept updated while waiting**, as well as being allowed to stay involved briefly to help keep their dog calm while a line was placed. ## Reviews **Google rating: 5 stars from 77 reviews.** **Themes below are drawn from the latest written reviews available to us.** - **Clear communication around procedures and choices**, including discussing surgical options and aftercare in detail (neutering and lump removal are both mentioned). - **Supportive handling of anxious moments for owners and pets**, such as keeping an owner updated during surgery and helping them stay calm while their dog was being prepared. - **Routine care reported as smooth**, including health checks and annual vaccinations. - **Cost/value comments are mostly general rather than specific**, with a few owners saying prices seemed “a little lower” or “very reasonable,” and one noting it didn’t feel like unnecessary treatments were being pushed.

## Summary Jed and Friends Veterinary Surgery is described by reviewers as a practice that takes time over consultations and offers procedures beyond routine check-ups—most notably **BOAS (brachycephalic airway) surgery** and **dental procedures under general anaesthetic**. Owners repeatedly mention **clear explanations of treatment options**, and examples include a vet talking through how **widening nostrils and shortening the soft palate** would help a dog’s breathing before BOAS surgery. Perception of the practice’s “independent vs corporate” feel is **mixed**: several reviewers explicitly describe it as feeling different from a corporate practice or call it independent, while one reviewer describes their visit as “a truly unpleasant, corporate experience” focused on customer service. Concrete points owners mention: - **BOAS surgery outcomes**: one owner reports “night and day” improvement in breathing and energy after surgery. - **Dental work under general anaesthetic**: multiple cats receiving dental procedures are specifically mentioned. - **Support for nervous pets**: a fearful dog was handled in a way the owner felt made the visit positive. - **Waiting/ punctuality**: at least one reviewer notes the clinic “may not be on time,” but felt the longer appointments were worth it. ## Services Services and capabilities referenced in the available website summary and reviews include: - **BOAS surgery** for brachycephalic dogs (including discussion of **widening nostrils** and **shortening the soft palate**). - **Dental procedures under general anaesthetic** (mentioned for cats). - **Consultations with detailed explanations** of findings and treatment plans (repeatedly noted in reviews). Emergency / out-of-hours (as stated on the website): - For emergencies outside business hours, clients are directed to **call Hampden Vets**. ## People - **Dr Teresa Burns (vet)**: repeatedly named in reviews for being **thorough** and **explaining things clearly**. One BOAS case review highlights her taking time to explain the surgical plan (nostrils/soft palate) and post-op care; another owner of a nervous dog says she and colleagues helped create a more positive vet visit. - **Ayesha, Tracey and Adrienne (staff; roles not stated)**: named in a single 1-star review alleging an unpleasant customer-service experience. ## Reviews **Google rating: 4.9 stars from 191 reviews.** “Themes below are drawn from the latest written reviews available to us.” - **Complex procedures discussed positively**, including BOAS surgery with reported major improvement in breathing, sleep, and energy afterwards. - **Dental procedures under anaesthetic** are mentioned more than once, with owners saying their pets were well looked after. - **Communication style** is a recurring point: owners describe staff (and Dr Teresa Burns specifically) taking time to explain and not rushing appointments. - **Handling anxious animals**: one owner notes their dog was terrified of vets and felt the team helped ensure a better experience. - **Service experience is not consistent for everyone**: one reviewer describes a “corporate” and unpleasant interaction with front-of-house staff, while others explicitly describe the practice as feeling independent and different from corporate clinics. - **Timing**: at least one reviewer notes appointments may run late, framed as a trade-off for more thorough care.

## Summary Temple End Veterinary Surgery is a traditional, privately owned practice and an **RCVS accredited Tier 2 Practice**. It’s set up for both routine care and more complex diagnostics and surgery, with **two operating theatres**, **separate x‑ray and dental facilities**, and an **in‑house laboratory** alongside **digital x‑ray, ultrasound, endoscopy and arthroscopy**. The practice is also listed as a **Veterinary Nurse Training facility**. From the latest reviews available, owners most often describe: - **Fast access when something is wrong** (including an “immediate appointment” for an acutely unwell dog). - **Clear, thorough explanations of options and risks**, including discussions around whether to proceed with repeat surgery. - **Active inpatient monitoring and frequent updates**, including “twice daily communications” during a multi‑day hospital stay. - **Supportive handling of serious illness and end‑of‑life decisions**, with one owner describing the team as patient and accommodating as they came to terms with euthanasia. ## Services Based on the clinic’s own information and what owners describe in reviews, Temple End Veterinary Surgery offers: - **Preventative care** - Puppy/kitten health checks and primary vaccination courses - Six‑month puppy health checks - Annual health checks and booster vaccinations - Kennel Cough vaccinations - Flea and worming treatments - Microchip identification - **Diagnostics and medical work‑ups** - In‑house lab testing (blood tests are specifically mentioned in a review) - Digital x‑ray (x‑rays mentioned in a review) - Ultrasound (ultrasound mentioned in a review) - Endoscopy - Arthroscopy - Diagnosis and treatment of medical conditions - **Surgery** - Orthopaedic surgery - Soft tissue surgery - Dentistry - Laparoscopic surgeries (Reviews also describe abdominal surgery with biopsy in a complex gastrointestinal case.) - **Hospitalisation and supportive care (from reviews)** - Inpatient observation over multiple days - IV rehydration/medication - Placement of a feeding tube via the nose for assisted feeding (described in one review) - **Reproduction and breeding support** - **Emergency/out-of-hours** - The practice states **24‑hour emergency cover, 7 days a week**; **calls outside normal hours are redirected to VetsNow**. ## People - **James** (role not stated): mentioned for **clear advice and guidance across consultations**, with one owner saying he helped with advising and giving “clear advice throughout my consultations.” - **Esme** (role not stated): credited during a dog’s cancer care journey for **listening to the owner’s needs**, focusing on the dog’s comfort, and being “utterly perfect” when it came time to say goodbye. - **Wider team (vets, nurses, reception)**: one owner describes a prolonged, high‑intensity case involving **multiple vets and nurses**, highlighting **detailed explanations**, **daily visiting**, and **twice‑daily communications** during hospitalisation. ## Reviews **4.8 stars from 55 reviews.** The written reviews available focus on complex case management alongside everyday appointments, with repeated mention of communication and decision support. “Themes below are drawn from the latest written reviews available to us.” - **Strong communication during difficult cases:** owners describe options and risks being “fully and clearly explained,” including when deciding between repeat surgery versus supportive care. - **Complex diagnostics and inpatient care described in detail:** one dog was kept in for x‑ray, ultrasound and blood tests, then had surgery and biopsy, followed by several days of monitoring, IV treatment, and assisted feeding via a nasal tube. - **End‑of‑life support:** one review describes the team giving the family time and space to handle a cancer diagnosis and euthanasia in a way that suited them. - **Appointment access and responsiveness:** owners mention quick responsiveness and “immediate” appointments when a pet became suddenly unwell. - **Cost/value noted (without prices):** one owner says they’re aware “there are cheaper places out there,” but felt the service quality justified it.

## Summary Wendover Heights Veterinary Centre has provided veterinary care for over 40 years and is RCVS-accredited. It treats cats, dogs and horses, and is also a veterinary nurse training facility. Owners most often describe a practice that takes time to explain options (so they feel “informed and empowered”) and handles both routine care (for example, first vaccinations for kittens) and urgent situations (for example, rapid response after a dog ate raisins). A distinctive practical feature mentioned is a separate cat area/building, which owners say helps keep cats calmer away from dogs. The practice also offers routine late-evening appointments until 8:15pm on Tuesdays and Thursdays (at its main branch). ## Services - Care for **cats, dogs and horses** (species listed on the practice website). - **Cat clinic / separate cat area**: one owner describes the cat area being in a separate building, helping cats stay calm away from dogs. - **Vaccinations**: first vaccinations for kittens are specifically mentioned. - **Laser treatment**: owners mention bringing dogs in for laser treatment. - **Urgent care**: a review describes a dog being “rushed” in after eating raisins, with fast action and ongoing updates. - **Extended appointment times**: routine late-evening appointments until **8:15pm on Tuesdays and Thursdays** (as stated on the website). ## People - **Vet Anna**: mentioned by name in a review; described as friendly and professional during kitten vaccination visits, helping owners feel comfortable. - **Vet Noel**: mentioned by name in a review; similarly described as friendly and professional during visits. - **Reception team**: specifically praised for practical help and support—one review describes staff making tea, offering sandwiches, and ensuring comfort while clients dealt with a car breakdown after an appointment. ## Reviews **4.8 stars from 373 reviews.** Themes below are drawn from the latest written reviews available to us. - Owners repeatedly mention **clear explanations and unhurried appointments**, saying they felt informed and able to make decisions. - **Supportive handling in stressful situations** is a recurring point (for example, fast response and regular updates after raisin ingestion). - **Cat-focused setup** is called out as a reason some owners choose the practice (separate cat area/building to reduce stress around dogs). - Several reviews highlight **helpful reception staff**, including practical care for clients during an unexpected issue (car breakdown).

## Summary Willow Veterinary Centres offers routine care (including vaccinations and health checks), prescription treatment, and emergency veterinary services (described in the clinic data as 24/7 or extended hours). The website also highlights a **Pet Health Club® Plus plan with consultations included**, alongside options to **order food/medication** and use a **Video Vet** service. In recent reviews, owners repeatedly describe being **seen promptly (including being welcomed without an appointment)**, vets taking time to **keep nervous pets relaxed (treats, gentle handling)**, and appointments where owners left **understanding the proposed treatment** after clear explanations. ## Services - **Emergency veterinary services** (listed in clinic data as 24/7 or extended hours). - **Vaccinations and check-ups/health checks** (multiple reviews mention vaccinations and health checks for dogs and kittens). - **Diagnosis and prescription treatment** (one owner reports their dog’s condition “significantly improved” after a prescription). - **Preventive care plan:** Pet Health Club® Plus plan with **consultations included** (website). - **Video Vet** service (website). - **Ordering food and medication** (website). - **Pet travel support offer:** registered clients get **10% off trusted pet travel with PetAir** (website promotion). ## Pricing - **Six-month healthy pet check:** **£24.99** (website). ## People - **Abby (vet):** mentioned for treating a senior dog; the reviewer highlighted “excellent treatment.” - **Laura (reception):** specifically praised by name in one review. - **Kathy (staff, role not specified):** credited with going “above and beyond” to secure an appointment and helping an anxious caller feel at ease. - **Caroline (vet) and Libby (vet):** described as reassuring and clear in their explanations, with encouragement to call if worried. ## Reviews **Google rating: 4.8 stars from 159 reviews.** “Themes below are drawn from the latest written reviews available to us.” - **Helping anxious/nervous pets cope with visits:** treats and a calm approach during vaccinations/check-ups are specifically mentioned. - **Clear explanations and reassurance:** owners say they leave appointments understanding the treatment plan and feeling reassured. - **Access and responsiveness:** one reviewer reports being welcomed **without an appointment**; others mention being seen quickly and staff helping to secure appointments. - **Support in difficult situations:** long-term clients describe “excellent support in good and bad times,” including with senior pets.